2013 Nissan Altima Warranty Information Booklet - Page 5

2 NISSAN'S CUSTOMER CARE PROGRAM Or you can write to Nissan with the above information at: Nissan North America, Inc. Consumer Affairs Department P.O. Box 685003 Franklin, TN 37068-5003 STEP 3: In the event that you believe Nissan has been unable to satisfactorily address the issue with your vehicle, a special automotive complaint resolution program called BBB AUTO LINE is available to you. The BBB AUTO LINE program is independently operated by the Council of Better Business Bureaus, Inc. (BBB). For information about the BBB AUTO LINE in your area, please call us (Nissan) at the same toll free number 1-800-NISSAN-1 (1-800-647-7261). We will be happy to provide you with information about BBB AUTO LINE. Or, you may contact the BBB directly at: BBB Auto Line Council of Better Business Bureaus, Inc. 3033 Wilson Blvd. Suite 600 Arlington, VA 22201 1 (800) 955-5100 If you call the BBB, its staff will take down details of your complaint by telephone. They will ask for the same information as described in Step 2. The BBB AUTO LINE program consists of two parts, mediation and arbitration. The BBB will attempt to assist you to resolve the problem during mediation. If a satisfactory resolution has not been achieved during mediation, you will have the opportunity to personally present your case before an impartial arbitrator or threeperson panel. The arbitrator(s) will make a decision after the arbitration hearing. The BBB will, in most cases, send you a final decision within forty (40) days (plus 7 if you have not contacted the proper person from the dealership or Nissan) unless you delay the process. If you accept the decision, it will be legally binding on you and Nissan. If you do not accept the decision, it will not be legally binding on you or Nissan. However in some states, if the decision is not accepted, it may be introduced either by you or by Nissan, as evidence in any potentially related court action. (Continued on next page) NISSAN CARES...Both Nissan and your Nissan dealer are dedicated to serving all your automotive needs. Your complete satisfaction with your vehicle and your Nissan dealer are our primary concerns. Your Nissan dealer is always available to assist you with all your automobile service requirements. If, however, a situation arises that you believe has not been addressed to your satisfaction, we ask that you take the following steps: STEP 1: Discuss the situation with the dealership's manager. If a problem still exists, contact the dealership's Consumer Affairs Manager or owner. They are best equipped to resolve the matter for you. STEP 2: If the concern has still not been addressed to your satisfaction, please contact our (Nissan's) Consumer Affairs Department using our toll free number: The Consumer Affairs Department will ask for the following information: ࡯ Your name, address, and telephone number ࡯ Vehicle identification number (on dashboard) ࡯ Date of purchase ࡯ Current odometer reading ࡯ Your Nissan dealer's name ࡯ Details of the concern