2013 Nissan Leaf Warranty Information Booklet - Page 33

30 ROADSIDE ASSISTANCE ON-SITE AND TOWING SERVICE Depending on the type of vehicle problem you are experiencing, the Roadside Assistance Representative will determine the appropriate roadside assistance and/or flatbed (towing) service to be dispatched. In most cases, minor disablement services such as lockout service, etc., can be performed on-site so that you can be on the road again as soon as possible. There is no charge for the dispatch of on-site or towing service. Any charges for the replacement of keys or nonwarranty items will be your responsibility at the time of the repair or service. Whenever possible, flatbed (towing) service will be dispatched for mechanical disablements or accident/collisions which render the vehicle inoperative. There is no charge for the towing service. Roadside Assistance will arrange to transport the vehicle to the nearest Nissan LEAF certified dealer. Warranty covered repairs will be provided for under the terms of the applicable Nissan New Vehicle Limited Warranty. However, any non-warranty or accident/collision repairs will be your responsibility. Note: You may be required to sign a receipt at the time of disablement to acknowledge receipt of the Roadside Assistance service rendered. EMERGENCY TRAVEL EXPENSE/TRIP INTERRUPTION BENEFITS If you experience a mechanical breakdown more than 100 miles from your primary residence, you may be eligible for the following reasonable trip interruption benefits: ● Meals ● Lodging ● ● ROADSIDE ASSISTANCE Included with your Nissan purchase, Roadside Assistance Benefits are available to you, 24 hours a day, 365 days a year, for emergency roadside assistance should the need arise for any of the following items: ● Mechanical Breakdown ● Tire Failure ● Accident/Collision (One-way tow, loaner vehicle not included) ● Out of charge ● Lock-out service All Roadside Assistance services are provided exclusively by Cross-Country Motor Club, Inc., Boston, Massachusetts 02155, except in California, Oregon, Wisconsin and Wyoming, where services are provided by Cross-Country Motor Club of California, Inc., Boston, Massachusetts 02155. HOW TO USE ROADSIDE ASSISTANCE Should one of the disablements listed above occur, simply call the toll free number, 1-877-NO GAS EV (1-877-664-2738), and advise the Roadside Assistance Representative of your name, the vehicle identification number (VIN) of your car, your location, and the nature of the problem. The VIN can be found imprinted on a plate affixed to the upper dashboard on the driver's side of your vehicle. Substitute transportation Costs to reunite the vehicle and owner, after warranty repairs have been completed The Roadside Assistance Representative, (toll free number 1-877-NO GAS EV (1-877-664-2738), will explain Emergency Travel Expense/Trip Interruption benefits in detail and provide authorization of appropriate benefits. In some situations you may be required to pay for these benefits initially. If so, the representative will provide instructions for reimbursement procedures. You must keep records of these expenses and submit them upon request. Emergency Travel Expense/Trip Interruption Benefits are not available for accident/collision and/or other non-warrantable disablements. COVERAGE Roadside Assistance is provided for all Nissan LEAF vehicles from the date the vehicle is delivered to the first retail buyer or otherwise put into use, whichever is earlier, for a period of 36 months/unlimited mileage. Roadside Assistance is available to anyone operating the Nissan LEAF vehicle with the authorization of the owner. (For purpose of Roadside Assistance benefits, "owner" includes the lessee of a leased vehicle.) These services are transferable with the resale of the vehicle for the time remaining on the original Nissan New Vehicle Limited Warranty coverage period. Roadside Assistance is available throughout the lower 48 States and Hawaii. (Continued on next page)