2013 Nissan Maxima Warranty Information Booklet - Page 7

4 NISSAN'S COMMITMENT TO CUSTOMER SATISFACTION Nissan may occasionally offer special assistance that may pay for part or all of vehicle repairs beyond the expiration of the limited warranty period on a case by case basis. Should you experience unusual difficulties with your vehicle please discuss the situation with your dealer. If your dealer is unable to assist you, you may call the Nissan Consumer Affairs Department at 1-800NISSAN-1 (1-800-647-7261) to discuss your concern. You will need to provide the Model, Model Year, VIN (Vehicle Identification Number), mileage, maintenance history, a detailed explanation of the concern, and why you believe that Nissan should be responsible for the repair. Your request will be individually investigated and you will be informed of Nissan's decision. ASSISTANCE OUTSIDE OF WARRANTY In our continuing effort to convey our commitment to service and customer satisfaction, Nissan may occasionally offer to pay or reimburse for part or all of the cost of making certain, specific repairs beyond or outside of the terms of the warranty for some specific vehicle models. (Some states refer to such programs as "adjustment programs"). In such circumstances Nissan mails notices to all known registered owners of affected vehicles. You may additionally inquire of your authorized Nissan dealer or of Nissan directly at the number listed below of the applicability of such programs to your vehicle. Please review the "Supplement to the 2013 Nissan Warranty Information Booklet & 2013 Nissan OWNER'S MANUAL" for important information concerning consumer rights in your state.