2008 Saturn Astra Owner's Manual - Page 277

Customer Information 11-1 Customer Information Customer Information Customer Satisfaction Procedure ...11-1 Online Owner Center ...11-4 Customer Assistance for Text Telephone (TTY) Users ...11-4 Customer Assistance Offices ...11-5 GM Mobility Reimbursement Program ...11-5 Roadside Assistance Program ...11-5 Scheduling Service Appointments ...11-8 Courtesy Transportation ...11-8 Collision Damage Repair ...11-10 Reporting Safety Defects Reporting Safety Defects to the United States Government ...11-13 Reporting Safety Defects to the Canadian Government ...11-14 Reporting Safety Defects to Saturn ...11-14 Service Publications Ordering Information ...11-14 Customer Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and to Saturn. Together we are committed to providing our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle, for total customer satisfaction. We call this the Saturn Difference. Normally, any concerns with the sales transaction or the operation of the vehicle are resolved by the retailer's sales or service departments. If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action: STEP ONE: Contact the Retail Customer Assistance Liaison. Any member of the retail management team has the authority and the desire to resolve your concerns. Normally, concerns can be quickly resolved at this level. Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy ...11-15 Event Data Recorders ...11-16 OnStar® ...11-17 Navigation System ...11-17 Radio Frequency Identification (RFID) ...11-17