2009 Toyota Corolla Warranty, Maitenance, Services Guide - Page 34

IF YOU NEED ASSISTANCE Both Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern - either during or after the warranty period - please take the following steps to ensure the quickest possible response: Please have the following information ready when you call: • Your Toyota's vehicle identification number (located on the driver's side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer relations representative will assist you in working with the dealership to find a satisfactory solution. Step 1 Discuss the situation with a dealership manager, such as the service manager or customer relations manager. In most cases, a satisfactory solution can be reached at this step. Step 3 If your concern has still not been resolved to your satisfaction, Toyota offers additional assistance through the Dispute Settlement Program, a dispute resolution program administered by the National Center for Dispute Settlement. The purpose of the Dispute Settlement Program is to resolve disputes through arbitration - a process by which two parties authorize an independent third party to hear and resolve a dispute. The program is informal and free of charge. To request that your Step 2 If the dealership does not address your concern to your satisfaction, call the Toyota Customer Experience Center at (800)331-4331. If you are hearing- or speech-impaired, call (800)443-4999 (TDD). 4 Introduction