3Com 3C1670500C-US User Guide - Page 15

OBTAINING SUPPORT FOR YOUR PRODUCT 3Com offers product registration, case management, and repair services through eSupport.3com. You must have a user name and password to access these services, which are described in this appendix. Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits, you must first register your product at: http://eSupport.3com.com/. 3Com eSupport services are based on accounts that are created or that you are authorized to access. Solve Problems Online 3Com offers the following support tool: • 3Com Knowledgebase - Helps you to troubleshoot 3Com products. This query-based interactive tool is located at: http://knowledgebase.3com.com. It contains thousands of technical solutions written by 3Com support engineers. Purchase Extended Warranty and Professional Services To enhance response times or extend your warranty benefits, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or advanced hardware replacement. 28 Experienced engineers are available to manage your installation with minimal disruption to your network. Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects. For more information on 3Com Extended Warranty and Professional Services, see: http://www.3com.com/ Contact your authorized 3Com reseller or 3Com for additional product and support information. See the table of access numbers later in this appendix. Contact Us 3Com offers telephone, internet, and e-mail access to technical support and repair services. To access these services for your region, use the appropriate telephone number, URL, or e-mail address from the table in the next section. Telephone Technical Support and Repair To obtain telephone support as part of your warranty and other service benefits, you must first register your product at: http://eSupport.3com.com/ When you contact 3Com for assistance, please have the following information ready: • Product model name, part number, and serial number • A list of system hardware and software, including revision level • Diagnostic error messages • Details about recent configuration changes, if applicable To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA). 29