3Com 3CR17342-91 Data Sheet - Page 5

3Com® Switch 4210 Family SERVICE AND SUPPORT 3Com Global Services offers the resources and talents of a major corporation plus more than two decades of experience in resolving network challenges and delivering business benefits to enterprises around the world. Global support with a personalized focus in the local language helps drive productivity and minimize expenses. Because 3Com understands both the technology and the business, we're the partner you need to maintain your competitive edge and remain strong. Suggested Service, Support and Training Offerings Network Health Check An activity-auditing service focused on improving network performance and productivity Includes traffic monitoring, utilization analysis, problem identification, and asset deployment recommendations Extensive report provides blueprint for action Network Installation and Implementation Services Experts set-up and configure equipment and integrate technologies to maximize functionality and minimize business disruption For large and complex sites, implementation services include personalized configuration, project management, extended testing and coaching on network administration Project Management Provides extra focus and resources that special projects demand 3Com engineers manage entire process from initial specifications to post-project review Using structured methodology, requirements are identified, projects planned and progress of implementation activities tracked 3Com GuardianSM Maintenance Service This service provides comprehensive on-site support and includes advance hardware replacement, telephone technical support and software upgrades 3Com ExpressSM Maintenance Service This service provides speedy access to 3Com shipment of advance hardware replacements, software upgrades and telephone support 3Com University Self-paced and instructor-led technology and product courses, plus certification programs 5