3Com 3CRDAG675 Quick Start Guide - Page 19

A Technical Support 3Com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the most recent information, 3Com recommends that you access the 3Com Corporation World Wide Web site. Register product for support at esupport.3com.com Online Technical Services 3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems: ■ World Wide Web site ■ 3Com Knowledgebase Web Services ■ 3Com FTP site World Wide Web Site To access the latest networking information on the 3Com Corporation World Wide Web site, enter this URL into your Internet browser: http://www.3com.com/ This service provides access to online support information, such as technical documentation and a software library, as well as support options that range from technical education to maintenance and professional services. 3Com Knowledgebase Web Services The 3Com Knowledgebase is a database of technical information to help you install, upgrade, configure, or support 3Com products. The Knowledgebase is updated daily with technical information discovered by 3Com technical support engineers. This complimentary service, which is available 24 hours a day, 7 days a week to 3Com customers and partners, is located on the 3Com Corporation World Wide Web site at: http://knowledgebase.3com.com 3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week. To connect to the 3Com FTP site, enter the following information into your FTP client: ■ Hostname: ftp.3com.com ■ Username: anonymous ■ Password: NOTE: With Web browser software, such as Netscape Navigator and Internet Explorer, you do not need a user name and password. 15 Downloaded from www.Manualslib.com manuals search engine