Aastra 1560 Datasheet Aastra 1560/1560ip

Aastra Operator Console

Aastra 156

Operator console for small and medium-sized businesses

The PC-based operator console, Aastra 1560, combines the most

important elements of a desktop: PC and telephone. Calls can be

taken, put on hold or transferred via PC or via any of the Aastra

400 system phones. This way, receptionists have extensive infor-

mation at their fingertips, but also ultimate flexibility in simple

call handling.

The ability to provide efficient call handling is a key factor for

all organisations and companies, small or large, particularly as

how you handle potential customers reflects your business.

Here, the PC plays a central role in phone-based customer

service.

As a central point of information, it enables a more

efficient handling of call traffic and call management. More

functions are required, beyond just taking calls and transfer-

ring calls.

If required, all customer records can be easily displayed, and

dialling your internal extensions and customer telephone

numbers are a simple mouse click away. All calls are regis-

tered in a call log for easy future reference.

Computer telephony integration (CTI) harnesses the power

of two of the most powerful desktop tools resulting in sim-

plifying work processes and operating procedures, thereby

increasing efficiency.

Aastra 1560 knows it all

A quick glance at the PC screen instantly shows the receptio-

nist who is calling, engaged or out of the office, or diverted

to voicemail, even before the call is forwarded. If several calls

arrive at the same time, the operator can select the most

important call directly. Calls can be taken, processed or trans-

ferred with a mouse click or by pressing a key.

If a called party

is busy, it is possible to alert a colleague, leave a text message

on the phone or send an e-mail.