Aastra 6773 User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 5

OpenPhone 75 / OpenPhone 27 Used as an Attendant Terminal Functionality 1. OpenPhone 75 / OpenPhone 27 Used as an Attendant Terminal General Information The OpenPhone 75, the OpenPhone 27 and the OpenPhone 75 IP (the VoIP terminal variant) system terminals can all be operated as attendant terminals (in the following "VTel"). Programming the OpenPhone 75/75 IP or OpenPhone 27 to work in this way is carried out by the customer service. A number of VTels can operate in parallel and are thus able to assist one another when lines are very busy. Parallel operation also enables staff to move between workplaces. About this User Guide This user guide focuses specifically on the extended functionality of the OpenPhone 75 and OpenPhone 27 as attendant terminals. It supplements the general user guide for these terminals which describe all other functions of your telephone. If you require further information about a telephone's function that is not given in this user guide, please refer to the general user guide. The functions described for the OpenPhone 75 VTel apply likewise to the OpenPhone 75 IP VTel. 1.1 Functionality Call Distribution and Call Variants The purpose of an attendant terminal (VTel) is to simplify the function of an attendant in the OpenCom 1000 system. The VTel can be reached under a socalled central call number. External calls and outgoing internal calls are made to this central call number. The call distribution determines at which destination calls are signalled. For this purpose, up to ten different call variants can be configured. Depending on the active call variant, incoming calls can be routed to a different destination (e. g. to another telephone or to a voicebox). In the standard case, a call variant 1 is configured for daytime service and a call variant 2 for night-time service. 3