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Aastra 7446ip Aastra 7446ip (5446ip) user guidefor MX-ONE - Page 85

Troubleshooting

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IP PHONE FOR MX-ONE™ Note: If you have forgotten your password, contact the system administrator. 3. Click the plus signs to open the sub menus. 4. Click on the desired feature. You can select among the following features: Contacts. Select if you want to add or delete entries. Call list Select if you want to delete the call list. Settings Includes the options Programmable keys, Hearing Level, and Ring Character. 5. Click Log off to exit. 18 85 Troubleshooting This section describes common operational problems and warnings, and suggests actions to solve the problems. Table 3 Common problems, their causes and solutions Trouble The message "No connection to network" appears The phone is locked The access warning triangle appears in the display Cause There is no connection to the LAN There is disturbance in the LAN. There is disturbance in the LAN or in the exchange. Solution Check the LAN cable between the LAN port and the phone. Restart the phone by pressing the C (clear), mute, and # keys simultaneously for 2 seconds. Although some features may not work, the phone can still be used for making and receiving calls. If the trouble persists, contact the system administrator. 6/1553-DBC 446 01 Uen E8 2010-07-08

Section	Page
1 Important User Information	3
3 Dialog 5446 Description	8
3.1 Keypad	11
3.2 Navigation	12
3.3 Display	12
3.3.1 Menu Tabs	14
3.3.2 Message Icons	15
3.4 Indicator Lights	16
3.5 Tones and Signals	16
3.5.1 Tone Characteristics	16
3.5.2 Ring Signals	17
3.6 Display Text	18
3.7 Handset and Speakerphone	19
3.7.1 Handsfree	19
3.7.2 Using the Handset and the Headset	19
3.7.3 Using the Speakerphone	19
3.8 Headset	20
3.8.1 Using the Headset	20
4 Starting the Phone	21
4.1 Starting and Logging On	21
4.2 Logon Options	22
4.2.1 Option 1: Log Off Allowed	23
4.2.2 Option 2: Default Number Used	23
4.2.3 Option 3: Permit Individual Log On	24
4.3 Logging Off the Phone	24
4.3.1 Viewing the Logoff Restriction Settings	24
4.4 Free Seating	25
4.5 Software Version and Communication Protocol	25
5 Incoming Calls	26
5.1 Answer Calls	26
5.2 Automatic Answer	26
5.3 Answer a Second Incoming Call	27
5.4 Picking Up Calls	27
5.5 Parallel Ringing	28
5.5.1 Disabling Parallel Ringing	28
5.5.2 Restoring Parallel Ringing	28
6 Outgoing Calls	29
6.1 Making Calls	29
6.1.1 Calling an Extension	29
6.1.2 Calling an External Number	29
6.1.3 Called Extension has Message Diversion Enabled	30
6.2 When You Receive a Busy Tone or No Answer	30
6.2.1 Callback	30
6.2.2 Callback when all External Lines are Busy	32
6.2.3 Call Waiting	33
6.2.4 Intrusion	34
6.2.5 Bypass	34
6.3 Emergency Calls (SOS Calls)	35
6.4 Individual External Line	36
6.5 Redial Calls	36
6.5.1 Redial an External Number	36
6.5.2 Redial a Call from the Call List	36
6.6 Speed Dialing	37
6.6.1 Common Speed Dialing Numbers	37
6.7 Name Keys	37
6.7.1 Calling Using Name Keys	37
6.7.2 Programming Name Keys	38
6.8 Monitoring Keys	38
6.9 Number Presentation Restriction	39
6.9.1 Ordering Number Presentation Restriction	39
7 During Calls	40
7.1 Inquiry	40
7.1.1 Making an Inquiry	40
7.1.2 Referring Back	40
7.2 Transfer	41
7.3 Conference	41
7.4 Parking	42
7.4.1 Resuming a Call On Hold	43
7.4.2 Resuming a Call On Common Hold	43
7.5 Sending Caller Identity Code at Transfer	43
7.6 Suffix Dialing (Dialing During Speech)	43
8 Call Forwarding	44
8.1 Follow-me	44
8.1.1 Ordering Follow-me From Own Phone	45
8.1.2 Canceling Follow-me From Your Own Phone	45
8.1.3 Ordering Follow-me From Another Phone	46
8.1.4 Canceling Follow-me from Another Phone	47
8.1.5 Ordering Follow-me Remotely	47
8.1.6 Canceling Follow-me Remotely	48
8.2 External Follow-me	48
8.2.1 Ordering External Follow-me from your Phone	48
8.2.2 Canceling External Follow-me from your Phone	49
8.2.3 Ordering External Follow-Me Remotely	50
8.2.4 Canceling External Follow-me Remotely	51
8.3 Selecting a Profile	51
8.3.1 Selecting a Profile from your Phone	51
8.3.2 Deselecting a Profile from your Phone	51
9 Managing Contacts	52
9.1 Microsoft® Outlook® Contacts	52
9.1.1 Installing My Dialog 4000 Contacts	52
9.2 My Dialog Contacts	53
9.2.1 Retrieving Contacts	53
9.2.2 Adding an Entry in My Dialog Contacts	53
9.2.3 Editing an Entry in My Dialog Contacts	54
9.2.4 Deleting an Entry in My Dialog Contacts	54
10 Corporate Directory	54
10.1 Searching a Contact in the Corporate Directory	55
11 Presence Information	56
11.1 Selecting an Absence Reason	56
11.2 Canceling Absence	57
12 Messages	57
12.1 Voice Mailbox	57
12.2 Manual Message Waiting (MMW)	57
12.2.1 Ordering Manual Message Waiting Indication	58
12.2.2 Responding to MMW Indication from own Extension	58
12.2.3 Canceling MMW Indication to another Extension	59
12.2.4 Canceling MMW Indication at own Extension	59
13 Group Features	60
13.1 Group Call-pick-up	60
13.1.1 Own Group	60
13.1.2 Alternative Answer Group	60
13.2 Group Hunting	61
13.2.1 Answering a Group Call	61
13.2.2 Leaving a Group Temporarily	61
13.2.3 Reentering the Group	61
14 Other Useful Features	62
14.1 Account Code	62
14.1.1 General	62
14.1.2 Dialing the Account Code before a Call	62
14.2 Alarm Extension	63
14.3 Authorization Code	63
14.3.1 General	64
14.3.2 Common Authorization Code Procedures	65
14.3.3 Individual Authorization Code Procedures	67
14.4 Direct In-dialing	70
14.5 Emergency State	70
14.6 General Deactivation	70
14.7 Hot-line (Non-dialed Connection)	71
14.8 Least Cost Routing	71
14.8.1 Making an Outgoing Call using LAC	72
14.9 Malicious Call Tracing	72
14.9.1 Ordering Malicious Call Tracing	73
14.10 Night Service	73
14.10.1 Night Service Common	73
14.10.2 Night Service Individual	73
14.10.3 Night Service Flexible	74
14.11 Personal Number	75
14.11.1 Activating Personal Number from your own Extension	75
14.11.2 Canceling Personal Number from your own Extension	75
14.12 Personal Number Key Monitoring (PEN Key)	76
14.13 Recorded Voice Announcement (RVA)	76
15 Settings	76
15.1 Presence Settings	76
15.1.1 Activating Free on 2nd Line	76
15.2 Telephone Settings	77
15.2.1 Programmable Keys	77
15.2.2 Ring Character	77
15.2.3 Time and Date	78
15.2.4 Language	79
15.2.5 Backlight	80
15.2.6 Option unit	80
15.2.7 Hearing level	80
15.2.8 Password or PIN Page	81
15.3 Network Settings	81
16 Web Browser	82
16.1 Opening the Web Browser	82
16.2 Using the Web Browser	82
16.3 Exiting the Web Browser	83
17 Web Interface	84
17.1 Accessing the Telephone's Web Interface	84
17.2 Using the Telephone through the Web Interface	84
18 Troubleshooting	85
19 List of Features and Procedures	86