Aastra IntelliGate 300 Brochure Aastra IntelliGate - Innovative Communications - Page 12

Call Centre Solutions Professional call management is now an important factor of success when it comes to initiating and nurturing successful business relations. Potential and existing customers appreciate being able to obtain information immediately and without delay. It is down to the businesses themselves to strengthen their competitiveness and improve their business success by using innovative call centre solutions. Aastra has the call centre solutions you need, solutions which stand out first and foremost by virtue of their unbeatable priceperformance ratio and easy operation. Functions such as login/ logout, call distribution, parking, phone book and follow-up activation can be managed either via workstation or DECT terminals or via a monitor application. If required, Aastra call centre solutions can also be linked with CTI applications (such as the Aastra OfficeSuite); the main customer data is then automatically displayed on the screen whenever new incoming calls are received. This in turn increases efficiency and improves the quality of service. The range of call centre functions (e.g. integration of CRM programs, voice recognition software) can also be significantly expanded through the use of approved partner applications. All the advantages at a glance Professional call distribution based on: • Athe area of responsibility and expertise of the call centre agent • the caller's phone number (CLIP) (e.g. country code, area code) • an even workload distribution among the call centre agents • automatic distribution to the same agent as for the last contact Supervisor functions for managing agent workloads High level of reliability incl. emergency call routing to safeguard areas of communication critical to the business Integrated tools for (online and offline) data analysis (call distribution, call duration, follow-up time, etc.) Open-ended expandability Outstanding price-performance ratio Future-proof design and investment protection Improved customer satisfaction and loyalty 12