Acer Altos G520 Altos G520 User's Guide
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- Acer Altos G520 | Altos G520 User's Guide - Page 1
Acer Altos G520 series User's guide - Acer Altos G520 | Altos G520 User's Guide - Page 2
Acer Altos G520 series User's guide 1st Issue: July 2004 Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual information. No part of this - Acer Altos G520 | Altos G520 User's Guide - Page 3
comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable , and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there to operate this server. - Acer Altos G520 | Altos G520 User's Guide - Page 4
iv Use conditions This part complies with Part 15 of the FCC Rules. Operation is subject to the following the Canadian Interference-Causing Equipment Regulations. Laser compliance statement The CD-ROM drive in this server is a laser product. The CD-ROM drive's classification label (shown below) is - Acer Altos G520 | Altos G520 User's Guide - Page 5
expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel. 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a When the power cord or plug is damaged or frayed b If liquid has - Acer Altos G520 | Altos G520 User's Guide - Page 6
battery replacement to a qualified service technician. 13 Warning! Batteries may explode if not handled properly. Do not disassemble or dispose of them in fire. Keep them away from children and dispose of used batteries promptly. 14 Use only the proper type of power supply cord set (provided in - Acer Altos G520 | Altos G520 User's Guide - Page 7
Laser compliance statement iv Important safety instructions v 1 System tour 1 Product briefing 3 Processor 3 Memory subsystem 3 Storage 3 Graphics interface 4 Networking 4 I/O ports 4 Serial ATA ports 4 Caring features 5 Product specification summary 6 External and internal - Acer Altos G520 | Altos G520 User's Guide - Page 8
heatsink 55 Processor Sequence 56 To install a CPU with heatsink 56 Upgrading the system memory 59 To remove a DIMM 60 To install a DIMM 60 Replacing the Backup Battery 62 Installing an expansion card 64 To install an expansion card 64 Installing a redundant power supply module 66 - Acer Altos G520 | Altos G520 User's Guide - Page 9
the BIOS 112 Manually Recovering the BIOS 112 Clearing the CMOS 113 Clearing the Password 114 BIOS Error Messages 115 BIOS POST Beep Codes 117 BIOS Recovery Beep Codes 118 Configuration and BIOS Select Jumpers 119 Appendix A: Troubleshooting Resetting the System Problems following - Acer Altos G520 | Altos G520 User's Guide - Page 10
129 Optical Drive Activity Light Does Not Light 129 Cannot Connect to a Server 130 Problems with Network 130 System Boots when Installing PCI Card 131 Problems with Newly Installed Application Software 131 Problems with Application that Ran Correctly Earlier 132 Hard Drive(s) are not - Acer Altos G520 | Altos G520 User's Guide - Page 11
1 System tour - Acer Altos G520 | Altos G520 User's Guide - Page 12
The Acer Altos G520 series server is a powerful dual-processor system loaded with a host of new and innovative features. The system offers a new standard for flexible productivity ideal for general business applications, email, web service and print services. - Acer Altos G520 | Altos G520 User's Guide - Page 13
configuration of your Altos G520 system. Processor • Single or dual Intel® Xeon™ processor with 800 MHz FSB • Intel® Hyper-Threading™ Technology support Memory subsystem • Four (184 - pin) DIMM slots • DDR 333/400 MHz ECC Register, Buffered memory modules supported • Maximum upgrade - 8 GB Warning - Acer Altos G520 | Altos G520 User's Guide - Page 14
GB tape backup drive • DVD-ROM, DVD-RW, DVD-Dual or other optical drive Graphics interface • On-board ATI RageXL PCI Video with 8MB memory Networking • Single Gigabit Ethernet port I/O ports • Front • Two USB 2.0 ports • Rear • Four USB 2.0 ports • Two PS/2 ports (keyboard/mouse) • One LAN port - Acer Altos G520 | Altos G520 User's Guide - Page 15
upgrading your system simpler and faster. The Altos G520 is no exception to this rule. The following features and options are provided. • Cost efficient operation in a value oriented package. • Front accessible USB ports. • Acer EasyBUILDTM for efficient system setup and installation. • Acer Server - Acer Altos G520 | Altos G520 User's Guide - Page 16
6 1 System tour Product specification summary Highlighted below are the system's key features: • Single or dual Intel® XeonTM processor supporting 800 MHz FSB • Intel® E7320 core logic chipset consisting of: • Intel® 827320 Memory Controller Hub (MCH) • Intel® 6300ESB I/O Controller Hub (ICH) • - Acer Altos G520 | Altos G520 User's Guide - Page 17
7 External and internal structure Front bezel Note: One pair of system keys are attached to the rear panel. . No. Description 1 Front bezel 3 System power indicator 5 Fault indicator No. Description 2 Security keylock 4 Hard disk activity indicator 6 LAN1 activity indicator - Acer Altos G520 | Altos G520 User's Guide - Page 18
8 Front panel 1 System tour Altos G520 with Hot Plug hard disk cage installed. Altos G520 with non-Hot Plug hard disk cage installed. - Acer Altos G520 | Altos G520 User's Guide - Page 19
indicator 16 Hard disk activity indicator 17 System fault indicator 18 LAN activitiy indicator 1 This indicator lights up green to indicate HDD power on and lights up in red when a HDD fault occurs. 2 This indicator lights up green to indicate drive access. 3 When system is degraded or faulty - Acer Altos G520 | Altos G520 User's Guide - Page 20
10 Rear panel 1 System tour Altos G520 with redundant power supply unit installed. Altos G520 with fixed single power supply unit installed. - Acer Altos G520 | Altos G520 User's Guide - Page 21
port VGA/monitor port Serial port Gigabit LAN port (10/100/1000 Mbps) 9 Expansion slots 10 Main power supply indicator 1 11 Main power supply fail indicator 2 12 Main standard 600-watt power supply unit (PSU) 13 Rear system fan 14 Side Panel lock release 1 This indicator will light up - Acer Altos G520 | Altos G520 User's Guide - Page 22
12 Internal components 1 System tour Altos G520 with Hot Plug hard disk cage installed. Altos G520 with non-Hot Plug hard disk cage installed. - Acer Altos G520 | Altos G520 User's Guide - Page 23
) 4 Mainboard 5 PCI bus slot 6 Air baffle 1 Though the system supports two hot-swappable power supply modules, the system comes bundled with a single standard 600-watt power supply module only. You have the option to purchase an extra power supply module to provide the system with a redundant - Acer Altos G520 | Altos G520 User's Guide - Page 24
14 System boards 1 System tour Mainboard layout The mainboard becomes accessible once you open the system. It should look like the figure shown below. - Acer Altos G520 | Altos G520 User's Guide - Page 25
: Unless otherwise indicated, all mainboard features indicated on the table below apply to both the Altos G520 and Altos G520 Basic models. Item A B C D E F G H I J K L M power connector Main power connector Rear system fan headers (two) DIMM slots +12V CPU power connector Intel® E7320 MCH chipset - Acer Altos G520 | Altos G520 User's Guide - Page 26
16 Item US T UT V W X Y Z AA BB CC DD EE FF GG HH II JJ KK 1 System tour Description CPU 1 fan header CPU socket 2 CPU 2 fan header ATA power connector BIOS select jumper IPMB connector Floppy drive connector Primary and Secondary ATA connector Front system fan header Front panel connector Front - Acer Altos G520 | Altos G520 User's Guide - Page 27
17 Hot Plug HDD Cage backplane board layout (SCSI) Label 1 2 3 4 Description 122-pin SAF-TE connector 80-pin SCSI HDD connector 68-pin SCSI HDD connector SCSI HDD management cable connector (I2C bus) - Acer Altos G520 | Altos G520 User's Guide - Page 28
18 1 System tour Label 5 Description Power connector Hot Plug HDD Cage backplane board layout (SATA) 1 2 3 Label 1 Description SATA HDD slot - Acer Altos G520 | Altos G520 User's Guide - Page 29
19 Label 2 3 Description SATA cable connector HDD backplane power connector (10pin) - Acer Altos G520 | Altos G520 User's Guide - Page 30
20 1 System tour - Acer Altos G520 | Altos G520 User's Guide - Page 31
2 System setup - Acer Altos G520 | Altos G520 User's Guide - Page 32
This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained. - Acer Altos G520 | Altos G520 User's Guide - Page 33
factors when choosing a site for the system: • Near a grounded power outlet • Clean and dust-free • Stable surface free from vibration from the package: • Acer Altos G520 series system • Acer Altos G520 series User's guide • Acer EasyBUILDTM • Acer Altos G520 series Accessory box • System keys - Acer Altos G520 | Altos G520 User's Guide - Page 34
basic peripherals first to test if the system is running properly. Note: Unless otherwise indicated, all illustrations shown in this section show the Altos G520 server chassis. To connect the PS/2 keyboard Plug the keyboard cable into the PS/2 keyboard port port) located on the rear panel of the - Acer Altos G520 | Altos G520 User's Guide - Page 35
25 To connect the PS/2 mouse Plug the PS/2 mouse cable into the PS/2 mouse port located on the rear panel of the server. (green port) - Acer Altos G520 | Altos G520 User's Guide - Page 36
26 2 System setup To connect the VGA monitor To connect the VGA monitor, simply plug the monitor cable into the VGA/monitor port server. (blue port) located on the rear panel of the - Acer Altos G520 | Altos G520 User's Guide - Page 37
27 To connect the power cable Plug the power cable into the power cable socket located on the rear panel of the server. Then plug the other end of the power cable into a power outlet. The figure below shows the Altos G520 Basic model. - Acer Altos G520 | Altos G520 User's Guide - Page 38
. The system starts up and displays a welcome message. After that, a series of power-on self-test (POST) messages appears. The POST messages indicate if the system is running well or not. Note: The illustration below shows the Altos G520 server chassis. Note: If the system does not turn on or boot - Acer Altos G520 | Altos G520 User's Guide - Page 39
29 Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cable may be loosely connected. Check the power cable connection from the power source to the power cable socket on the rear panel. - Acer Altos G520 | Altos G520 User's Guide - Page 40
system configuration The Acer Altos G520 series server comes with Acer EasyBUILDTM that allows you to conveniently install your choice of operating system. To start using EasyBUILD, follow the steps below. 1 Locate the EasyBUILD System CD included in the system package. 2 With your system powered on - Acer Altos G520 | Altos G520 User's Guide - Page 41
located on the rear panel for fast network connection. To connect to the network, simply plug the network cable into the Gigabit LAN port (gray port). Note: The illustration below shows the Altos G520 Basic server chassis. Note: Consult the operating system manual for information on how to configure - Acer Altos G520 | Altos G520 User's Guide - Page 42
want to convert a tower-mounted system to rack-model design. To purchase a rack mount kit, contact your local Acer representative. The figure below shows the server in a rack-mount position. Note: The illustration above shows the Altos G520 server chassis. Rack Mount instructions are provided as an - Acer Altos G520 | Altos G520 User's Guide - Page 43
Down..., select Shut down from the drop-down window then click on OK. You can then turn off all peripherals connected to your server. If you are unable to shutdown the server within Windows, press and hold the power button for at least four seconds to force quit all applications and shut down. - Acer Altos G520 | Altos G520 User's Guide - Page 44
34 2 System setup - Acer Altos G520 | Altos G520 User's Guide - Page 45
3 Upgrading the system - Acer Altos G520 | Altos G520 User's Guide - Page 46
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system. - Acer Altos G520 | Altos G520 User's Guide - Page 47
of the server are upgradeable such as the drives, the CPU, the memory, and the expansion cards. However, for safety purposes, we do not recommend that you perform these upgrades yourself. If you want to replace or upgrade any of these components, contact your dealer or a qualified service technician - Acer Altos G520 | Altos G520 User's Guide - Page 48
sections for specific installation instructions on the component you want to install. Warning! Failure to properly turn off the server before you unless you are a qualified service technician. Post-installation instructions Observe the following after installing a server component: 1 See to it - Acer Altos G520 | Altos G520 User's Guide - Page 49
Refer to the following sections for instructions. Before opening the server Before opening the server, observe the following precautions: 1 Turn from the power outlets. 3 Place the system unit on a flat, stable surface. Note: The illustrations used in this section show the Altos G520 server chassis. - Acer Altos G520 | Altos G520 User's Guide - Page 50
40 3 Upgrading the system 2 Open it approximately 90°. 3 Lift it up a little (1), then move it away from the chassis (2). 4 Remove the upper bezel assembly by pressing the two finger releases (1), then lift from the bottom (2) and remove. - Acer Altos G520 | Altos G520 User's Guide - Page 51
the side panel The side panel is attached to the server by two (non-removeable) thumbscrews. To remove the side chassis (4). To remove the air baffle Remove the air baffle to allow easy access to the motherboard and system components. Follow the steps below to remove the air baffle: 1 Remove the two - Acer Altos G520 | Altos G520 User's Guide - Page 52
the system 2 Pull out the air baffle to remove it from the chassis (2). Caution! After completing the component upgrade/replacement procedures, do not forget to reinstall the air baffle before replacing the chassis panels. Failure to do so will reduce the system's cooling efficiency - Acer Altos G520 | Altos G520 User's Guide - Page 53
is only applicable to the Altos G520 model. To remove the Hot Plug HDD cage Important: Before detaching the Hot Plug HDD cage from the chassis, make sure to first remove all hard disks from their carriers. For instructions, refer to the succeeding section. 1 Remove the two parts of the front bezel - Acer Altos G520 | Altos G520 User's Guide - Page 54
44 b SATS HDD power cable 3 Upgrading the system a b 4 Loosen the four thumbscrews that secure the cage to the chassis (1). 5 Pull the cage from the chassis (2). - Acer Altos G520 | Altos G520 User's Guide - Page 55
45 To install a hard disk into the carrier Note: You need not remove the Hot Plut HDD cage from the chassis to install a hard disk into the cage's hard disk carrier. 1 Press the HDD release lever (1), then pull the hard disk carrier from the cage (2). 2 Remove the four screws to open the hard disk - Acer Altos G520 | Altos G520 User's Guide - Page 56
46 3 Upgrading the system 4 Install a hard disk in the hard disk carrier then secure it with the four screws you removed earlier. 5 Insert the hard disk carrier - Acer Altos G520 | Altos G520 User's Guide - Page 57
47 c SCSI HDD power cable 3 Connect the following cables to the backplane board (SATA): a SATA cable b SATA HDD power cable a b - Acer Altos G520 | Altos G520 User's Guide - Page 58
48 3 Upgrading the system 4 Insert the Hot Plug HDD cage into the housing (1), then tighten the four thumbscrews to secure it to the chassis (2). 5 Attach the other - Acer Altos G520 | Altos G520 User's Guide - Page 59
non-Hot Plug HDD cage This section includes instructions for removing and installing the nonHot Plug HDD cage 1 Turn off the system and all the peripherals connected to it. 2 Unplug all cables from the power outlets. 3 Place the system on a flat, stable surface. 4 Remove the front bezel, inner front - Acer Altos G520 | Altos G520 User's Guide - Page 60
50 3 Upgrading the system To install a hard disk into the cage 1 Remove the HDD cable cage from the chassis. Refer to the instructions in the preceding section. 2 Remove the four screws that secure a previously installed hard disk to the cage then pull the HDD out. 3 Install a new hard - Acer Altos G520 | Altos G520 User's Guide - Page 61
51 To install the cage 1 Turn off the system and all the peripherals connected to it. 2 Unplug all cables from the power outlets. 3 Place the system unit on a flat, stable surface. 4 Remove the front bezel, side panel and air baffle. 5 Insert the cage into the housing (1), then - Acer Altos G520 | Altos G520 User's Guide - Page 62
52 3 Upgrading the system Installing and removing storage devices The system supports one 3.5-inch and three 5.25 1 Observe the ESD precautions and pre-installation procedures described on page 37. 2 Disconnect the power and bus cables from the old drive. 3 Press the tool-less locking tabs on each - Acer Altos G520 | Altos G520 User's Guide - Page 63
device Prior to inserting any device into a 5.25 inch device bay, you must attach mounting rails to it. Note : Contact you local Acer dealer or authorized service center to purchase the 5.25 inch device mounting kit. 1 Attach the rails to the 5.25inch device with four screws (included in the kit - Acer Altos G520 | Altos G520 User's Guide - Page 64
54 3 Upgrading the system 2 Insert the CD-ROM drive into the drive bay until the locking tabs click. 3 Connect the power and bus cables to the new drive. 4 Observe the post-installation instructions described on page 38. - Acer Altos G520 | Altos G520 User's Guide - Page 65
55 Upgrading the CPU This section includes instructions for removing and installing a CPU. To remove a CPU with heatsink Before installing a new CPU in a socket, remove first any previously installed CPU from that socket. Important: Before removing a CPU from the mainboard, make sure to create a - Acer Altos G520 | Altos G520 User's Guide - Page 66
56 3 Upgrading the system Lift the CPU locking lever until it is fully extended (1). Gently unseat and pull the CPU from the socket (2). Warning! The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your hands. Processor Sequence If only one CPU is - Acer Altos G520 | Altos G520 User's Guide - Page 67
57 4 To install the CPU to its socket, follow the steps below: Insert the CPU into the socket (1). Lower the CPU locking lever to secure the CPU (2). - Acer Altos G520 | Altos G520 User's Guide - Page 68
top of the CPU (1). Using a screwdriver, loosen the screws that hold the heatsink assembly in place (2). Plug the CPU fan in to the mainboard (3). For help locating the CPU fan connectors on the mainboard, see "Mainboard layout" on page 14. 6 Observe the post-installation instructions described on - Acer Altos G520 | Altos G520 User's Guide - Page 69
59 Upgrading the system memory This section includes instructions for removing and installing a memory module. The Server Boards Altos G520 each provides four DDR266 / DDR333 DIMM sites in two DIMM banks. The maximum memory capacity is 8GB for either DDR266 or DDR333 memory. Memory DIMM technologies - Acer Altos G520 | Altos G520 User's Guide - Page 70
60 3 Upgrading the system To remove a DIMM Before installing a new DIMM in a socket, remove first any previously installed DIMM from that socket. Important: Before removing any DIMM - Acer Altos G520 | Altos G520 User's Guide - Page 71
it incorrectly. Reverse the orientation of the DIMM and insert it again. 6 Observe the post-installation instructions described on page 38. Reconfiguring the system memory The system automatically detects the amount of memory installed. Run the BIOS setup to view the new value for total system - Acer Altos G520 | Altos G520 User's Guide - Page 72
RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices. 1 Observe - Acer Altos G520 | Altos G520 User's Guide - Page 73
. 10 Reconnect or replace any internal components you needed to disconnect or remove. 11 Replace the server's cover. Reconnect any external components you needed to disconnect. 12 Attach the AC power cord. 13 Run Setup to restore the configuration settings to the RTC. WARNING! Danger of explosion - Acer Altos G520 | Altos G520 User's Guide - Page 74
slots support PCI (Peripheral Component Interconnect) cards. Note : The BIOS setup automatically detects and assigns resources to the new device (applicable only to Plug-and-Play expansion cards). To install an expansion card Note: The illustrations used in this section show the Altos G520 server - Acer Altos G520 | Altos G520 User's Guide - Page 75
that the card is properly seated. 8 Secure the card by moving the expansion card locking lever back to the locked position (2). 9 Observe the post-installation instructions described on page 38. - Acer Altos G520 | Altos G520 User's Guide - Page 76
3 Upgrading the system Installing a redundant power supply module The Altos G520 server power subsystem consists of two hot-swappable power supply module bays that accept standard 610-watt power supply modules. The system comes bundled with only a single power supply module leaving one power supply - Acer Altos G520 | Altos G520 User's Guide - Page 77
67 To install a redundant power supply module 1 Remove the screw securing the cover of the empty optional power supply module bay, then remove the cover. 2 Slide the redundant power supply module into the empty bay until you feel resistance. - Acer Altos G520 | Altos G520 User's Guide - Page 78
68 3 Upgrading the system 3 Press the module handle to secure the power supply module to the bay. 4 Verify that the power indicators on both the main power supply and on the newly installed redundant power supply are illuminated (green). - Acer Altos G520 | Altos G520 User's Guide - Page 79
4 BIOS setup - Acer Altos G520 | Altos G520 User's Guide - Page 80
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters. - Acer Altos G520 | Altos G520 User's Guide - Page 81
setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off. Before you run BIOS setup, make sure that you have saved all open files. The system - Acer Altos G520 | Altos G520 User's Guide - Page 82
BIOS setup Entering BIOS setup Power on the server to start the system POST (Power On Self Test) process. During bootup, press to enter the BIOS six major BIOS menus: • Main • Advanced • Boot • Security • Server • Exit The parameters on the screens shown in this User's guide display default - Acer Altos G520 | Altos G520 User's Guide - Page 83
73 • Press F1 for General Help on using the BIOS setup. • Press F10 to save changes and close the BIOS setup. • Press Esc to close the BIOS setup. In the descriptive table following each of the screen illustrations, settings in boldface are the default and suggested parameter settings. - Acer Altos G520 | Altos G520 User's Guide - Page 84
74 4 BIOS setup Main The Main menu displays basic and important information about the system. These information is necessary for troubleshooting and may be required when asking for technical support. The last two parameters on the screen lets you define the system's time and date settings. The - Acer Altos G520 | Altos G520 User's Guide - Page 85
Date Language Description Processor brand ID string Calculated processor speed Number of processors detected Amount of physical memory detected Configures the system time in 24hour format HH:MM:SS Configures the system date. Default value is Build Date Select the language used by BIOS. Choose from - Acer Altos G520 | Altos G520 User's Guide - Page 86
76 4 BIOS setup Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Warning! Be cautious in setting parameter values in the - Acer Altos G520 | Altos G520 User's Guide - Page 87
StepTM Tech Description Enable to boot legacy operating systems Controls HyperThreading state. Used to support older operating systems that do not support HyperThreading. Disable for maximum CPU speed. Enable to reduce CPU power consumption. Options Disabled Enabled Disabled Enabled Auto Disabled - Acer Altos G520 | Altos G520 User's Guide - Page 88
78 4 BIOS setup IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the hard disk/s. Parameter Onboard P-ATA Channels Onboard S-ATA Channels Configure S-ATA as RAID Description Option Controls state of integrated P-ATA controller. Disabled Primary - Acer Altos G520 | Altos G520 User's Guide - Page 89
with older IDE drives with 0 longer spin up times. 5 10 15 20 25 30 35 80 pin cable is required for UDMA-66 and above. BIOS detects the cable by querying the host and/or device. Host & Device Host Device - Acer Altos G520 | Altos G520 User's Guide - Page 90
80 4 BIOS setup Primary/Secondary/Third/Fourth IDE Master/Slave These items let you select the IDE hard disk parameters that the system supports. Parameter Device Vendor Size Type Description Type of IDE device Vendor of the selected IDE device Size of the IDE disk Driver type Option Not - Acer Altos G520 | Altos G520 User's Guide - Page 91
DMA Mode Description Option Selects the hard disk drive translation method. For drivers with more than 504 MB, the LBA mode is necessary. Disabled Auto When set to Auto, BIOS setup automatically detects if the installed hard disk supports the function. If supported, it allows for faster data - Acer Altos G520 | Altos G520 User's Guide - Page 92
the S.M.A.R.T (SelfMonitoring, Analysis and Reporting Technology) function of the internal hard disk. If 'Auto' is selected, BIOS setup will enable the S.M.A.R.T function if the driver supports it. Auto Disabled Enabled Enables or disables the 32-bit data transfer function Disabled Enabled - Acer Altos G520 | Altos G520 User's Guide - Page 93
83 Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server. Parameter Floppy Drive A Onboard Flopppy Controller Description Floppy disk drive type Allows BIOS to enable or disable the floppy controller. Option None 720 KB, 3.5-inch 1.44 MB, - Acer Altos G520 | Altos G520 User's Guide - Page 94
84 4 BIOS setup Super I/O Configuration The PCI/PnP Configuration submenu lets you specify the settings for the PCI devices. Parameter Serial Port A Address Serial Port B Address Description - Acer Altos G520 | Altos G520 User's Guide - Page 95
Configuration submenu lets you specify the settings for the legacy devices and USB 2.0. Parameter USB Function Legacy USB Support Description When set to disabled other USB options are grayed out. Enables legacy USB support. Option Disabled Enabled Disabled Keyboard only Auto Keyboard and Mouse - Acer Altos G520 | Altos G520 User's Guide - Page 96
86 Parameter Port 60/64 Emulation USB 2.0 Controller USB 2.0 Controller Mode 4 BIOS setup Description Should be enabled for full USB legacy support. Enables USB 2.0 Set transfer rate at 480Mbps (Hi) or 12Mbps (full) Option Disabled Enabled Disabled Enabled FullSpeed HiSpeed - Acer Altos G520 | Altos G520 User's Guide - Page 97
Enables or disables VGA controller. Disabled Enabled Dual Monitor Video Grayed out if onboard video is set to disa- Disabled bled. Enabled Onboard NIC 1 (Left) Enables or disables onboard Network Interface Controller. Disabled Enabled Onboard NIC 1 ROM Grayed out if device is disabled - Acer Altos G520 | Altos G520 User's Guide - Page 98
Configuration submenu provides information about the DIMMs detected by BIOS. The DIMM number is printed on the mainboard, see page 14 for help locating them. Parameter DIMM 1A DIMM 1B DIMM 2A DIMM 2B Extended Memory Test Description Option Non-User configurable informational display. Installed - Acer Altos G520 | Altos G520 User's Guide - Page 99
When enabled, BIOS will activate and retest all DIMMs on next boot. Automatically reset to disabled. Disabled Enabled Enable or disable remapping of overlapped PCI memory above physical memory. Disabled Enabled Grayed out if current memory configuration does not support sparing. Disabled - Acer Altos G520 | Altos G520 User's Guide - Page 100
90 4 BIOS setup Boot The Boot menu allows you to specify the preferred settings during system bootup. Press Enter to enter the submenu screen of the parameters shown in the screen below. - Acer Altos G520 | Altos G520 User's Guide - Page 101
the system to boot faster by skipping some POST routines. Disabled Enabled Enables or disables the Quiet Boot function. When set to Enabled, BIOS setup is in graphical mode and displays only an identification logo during POST and while booting. After booting, the screen displays the operating - Acer Altos G520 | Altos G520 User's Guide - Page 102
92 4 BIOS setup Parameter Description Option Bootup Sets the power on state for Numlock. Off Num-Lock On PS/2 Mouse Support Enable this Setup" during Display POST. Disabled Enabled Scan User Flash Area Allows BIOS to scan Flash ROM for user binaries. Disabled Enabled Boot Device - Acer Altos G520 | Altos G520 User's Guide - Page 103
93 BIOS setup will display an error message if the drive(s) specified is not bootable. Parameter 1st Boot Device 2nd thru 5th Boot Device Description Sets the - Acer Altos G520 | Altos G520 User's Guide - Page 104
94 4 BIOS setup Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives. - Acer Altos G520 | Altos G520 User's Guide - Page 105
95 Removable Devices The Removable Devices submenu displays the type of removable devices available in the system. - Acer Altos G520 | Altos G520 User's Guide - Page 106
96 4 BIOS setup ATAPI CD/DVD Devices The ATAPI (Advanced Technology Attachment Packet Interface) CD-ROM submenu displays the type of ATAPI CD-ROM available in the system. - Acer Altos G520 | Altos G520 User's Guide - Page 107
the system from unauthorized use by setting up access passwords. Parameter Description Option Administrator Prevents unauthorized access to the Password BIOS setup Not Installed Installed User Password Secures your system against unauthorized use. Once you set this password, you have to - Acer Altos G520 | Altos G520 User's Guide - Page 108
98 4 BIOS setup Parameter Description Option Set User Password Press Enter to change the User pass- N/A word. User Access Leves Grayed out unless Admin password is set. - Acer Altos G520 | Altos G520 User's Guide - Page 109
99 To set an Administrator/User password 1 Use the up/down keys to highlight a password parameter (Administrator Password or User Password) then press Enter. A password box will appear. 2 Type a password then press Enter. The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9). - Acer Altos G520 | Altos G520 User's Guide - Page 110
100 4 BIOS setup Server The Server menu allows you to configure the system parameters . Parameter System Management Serial Console Features Event Log configuration Assert NMI on SERR Assert NMI on PERR - Acer Altos G520 | Altos G520 User's Guide - Page 111
Policy Platform Event Filtering Description Option When set to Stays Off, Front Panel Switch Stays Off Inhibit (in BIOS Security menu) is disabled. Power On Controls action if boot processor is disabled or not. Retry on Next Boot Disable FRB2 Timer Controls time limit for add-in card detection - Acer Altos G520 | Altos G520 User's Guide - Page 112
102 4 BIOS setup System Management The System Management submenu displays specific system information. The following is for reference purposes only, your system configuration may vary. - Acer Altos G520 | Altos G520 User's Guide - Page 113
Serial Console Features The Serial Console Features submenu allows you to configure serial port settings. Parameter BIOS Redirection Port Baud Rate Description Option If enabled, BIOS uses the specified serial port to redirect the console to a remote terminal. Disabled Serial A Serial B Sets - Acer Altos G520 | Altos G520 User's Guide - Page 114
104 4 BIOS setup Parameter Flow Control Terminal Type ACPI Redirection port Description Option If enabled, the system uses the flow control selected. No Flow Control CTS/RTS - Acer Altos G520 | Altos G520 User's Guide - Page 115
submenu allows you to configured the event log setting. Parameter Clear All Event Logs BIOS Event Logging Critical Event Logging ECC Event Logging Description Enable to clear logs. Allows logging of BIOS events. Logs fatal errors including PERR, SERR, and ECC. Enable or disable ECC event - Acer Altos G520 | Altos G520 User's Guide - Page 116
106 4 BIOS setup Parameter PCI Error Logging FSB Error Logging Hublink Error Logging Description Option Enable or disable PCI error logging. Disabled Enabled Enable or disable Front-Side Bus logging. Disabled Enabled Enable or disable Hublink error logging. Disabled Enabled - Acer Altos G520 | Altos G520 User's Guide - Page 117
then press Enter. Parameter Save Changes and Exit Discard Changes and Exit Discard Changes Load Setup Defaults Description Saves changes made and close the BIOS setup. Pressing F10 can also be used. Exit system setup without saving changes. Pressing Esc can also be used. Discard any changes made - Acer Altos G520 | Altos G520 User's Guide - Page 118
108 4 BIOS setup Parameter Load Custom Defaults Save Custom Defaults Description Loads the custom settings for all BIOS parameters as saved by user. Saves custom settings for all BIOS parameters. - Acer Altos G520 | Altos G520 User's Guide - Page 119
109 Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following: • On-board BIOS, ATA-100 RAID BIOS, and PXE option ROMs for the devices that are embedded on the system board • The Setup Utility • The System BIOS - Acer Altos G520 | Altos G520 User's Guide - Page 120
Note: Review the instructions distributed with the upgrade utility before attempting a BIOS upgrade. Review also any release notes in the release notes file that accompanies the new version of the BIOS. The release notes may contain critical information regarding jumper settings, specific fixes, or - Acer Altos G520 | Altos G520 User's Guide - Page 121
manually update the BIOS or to update the flash memory, you can either select "Update Flash Memory From a File" or "Update System BIOS": • Update Flash Memory From a File: When prompted for a file name, type BIOS encounter a CMOS Checksum error or other problem after reboot. If this happens, shut - Acer Altos G520 | Altos G520 User's Guide - Page 122
and the Setup program. Use a bootable diskette containing the Acer flash utility and language files. 1 Boot the computer with the bootable diskette in drive A. The BIOS upgrade utility screen appears. 2 Select Update Flash Memory From a File. 3 Select Update Language Set. Press . 4 Select - Acer Altos G520 | Altos G520 User's Guide - Page 123
If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J17. 1 Power down the system and disconnect the AC power. 2 Open the server. 3 Move the jumper from pins 1 and 2 to the - Acer Altos G520 | Altos G520 User's Guide - Page 124
114 4 BIOS setup Clearing the Password If the user or administrator password(s) is can be set. The password clear jumper is located on jumper block J17. 1 Power down the system and disconnect the AC power. 2 Open the server chassis. 3 Move the jumper from pins 5 and 6 to the Clear Password position - Acer Altos G520 | Altos G520 User's Guide - Page 125
BIOS displays an error message describing the problem. Error Message Explanation GA20 Error An error occurred with Gate A20 when switching to protected mode during the memory drive. CMOS Battery Low The battery may be losing power. Replace the battery soon. CMOS Display Type Wrong The - Acer Altos G520 | Altos G520 User's Guide - Page 126
size has decreased since the last boot. If no memory was removed, then memory may be bad. Memory Size Increased Memory size has increased since the last boot. If no memory was added, there may be a problem with the system. Memory Size Changed Memory size has changed since the last boot. If no - Acer Altos G520 | Altos G520 User's Guide - Page 127
system. Please note that not all error conditions are supported by BIOS beep codes. Number of Beeps Description 1 Refresh failure 2 Parity cannot be reset 3 First 64 Kb memory failure 4 Timer not operational 5 Processor failure (Reserved; not used) 6 8042 GateA20 cannot be toggled - Acer Altos G520 | Altos G520 User's Guide - Page 128
long beep - video is active. One long beep and two short beeps: Insert the BIOS recovery diskette. An error or warning condition at boot can result in a series of beeps being issued known as "beep codes." These beeps have a code that identifies system or PCI card events. For example, some Acer RAID - Acer Altos G520 | Altos G520 User's Guide - Page 129
4 5 PASSWORD CLEAR J17 (1x11) Protect 6 Erase 7 A 8 9 RECOVERY BOOT Normal Boot 10 Recovery Boot 11 B J29 BIOS SEL 1-2 Normal Boot (off of either bank) 2-3 Force Boot (off of bank 0 BIOS) 23 23 Configuration Jumper [J17] Jumper Name CMOS clear Pins What happens at system reset - Acer Altos G520 | Altos G520 User's Guide - Page 130
will be cleared on the next reset. These pins should be jumpered on 5-6 for normal operation. BIOS Recovery 10-11 If these pins are jumpered, the system will attempt to recover the BIOS by loading the BIOS code into the flash device from a floppy disk. This jumper is typically only used when the - Acer Altos G520 | Altos G520 User's Guide - Page 131
Appendix A: Troubleshooting - Acer Altos G520 | Altos G520 User's Guide - Page 132
This chapter helps you identify and solve problems that might occur while you are using the system. - Acer Altos G520 | Altos G520 User's Guide - Page 133
and files. Firmware upgrades include updates for BIOS and the hot-swap controller (HSC). In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers. Acer provides a package - Acer Altos G520 | Altos G520 User's Guide - Page 134
124 Appendix A: Troubleshooting • Are the processors fully seated in their sockets on the server board? • Are all standoffs in the proper location and not touching any components, causing a potential short? • Are all add-in PCI boards fully seated in their slots on the server board? • Are all - Acer Altos G520 | Altos G520 User's Guide - Page 135
power cord is plugged into a properly grounded AC outlet. 3 Make sure your video display monitor and keyboard are correctly connected to the system. Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their maximum ranges (see the documentation supplied - Acer Altos G520 | Altos G520 User's Guide - Page 136
126 Appendix A: Troubleshooting Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • Power light does not light. • No characters appear on screen. • Characters on the screen appear distorted or incorrect. • System cooling fans do not - Acer Altos G520 | Altos G520 User's Guide - Page 137
into a different system? • Is the onboard video controller enabled in the BIOS? • Remove all add-in cares and see if the video returns. If successful, add the cards back in one at a time with a reboot between each addition. • Make sure the memory DIMMs comply with the system requirements. • Make - Acer Altos G520 | Altos G520 User's Guide - Page 138
A: Troubleshooting system requirements. • Remove the processor(s) and re-seat them. If you are using an add-in video controller board, do the following: 1 Verify that the video works using the onboard video controller. 2 Verify that the video controller board is fully seated in the server board - Acer Altos G520 | Altos G520 User's Guide - Page 139
server board? • Are the power supply cables properly connected to the server board? • Are there any shorted wires caused by pinched-cables or have power connector plugs been forced into power you are using the onboard diskette controller, use the BIOS setup to make sure that "Onboard Floppy" is set - Acer Altos G520 | Altos G520 User's Guide - Page 140
130 Appendix A: Troubleshooting Cannot Connect to a Server • Make sure the network cable is securely attached to the correct connector at the system back panel. • Try a different network cable. • Make sure you are using the correct and the current drivers. • Make sure the driver is loaded and the - Acer Altos G520 | Altos G520 User's Guide - Page 141
if necessary. • The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. • Run the diagnostics. System Boots when Installing PCI Card System Server Management features require full-time "standby" power. This means some parts of the system have power going to them - Acer Altos G520 | Altos G520 User's Guide - Page 142
Appendix A: Troubleshooting Problems with Application that Ran Correctly Earlier Problems that BIOS Setup. • Make sure the drive is connected correctly and that is plugged into the power supply. • Make sure the drive is compatible. • Make sure you have not exceeded the power budget for the server - Acer Altos G520 | Altos G520 User's Guide - Page 143
, make sure the RAID card is installed correctly. Bootable CD-ROM Is Not Detected Check the following: • Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device. LED Information The Acer Altos G520 includes LEDs that can aid in troubleshooting your system. A table - Acer Altos G520 | Altos G520 User's Guide - Page 144
Identify fan Front center Amber Fan Fault failure board CPU 1 & 2 Fan Fault Identify processor failure 1" behind processor socket Amber 5v Standby Identify 5v standby power on state Front left board Amber Power LED Identify the power state of the system Control panel Green Correction - Acer Altos G520 | Altos G520 User's Guide - Page 145
Appendix B: ASM Quick Installation Guide - Acer Altos G520 | Altos G520 User's Guide - Page 146
This appendix shows you how to install the ASM software package. - Acer Altos G520 | Altos G520 User's Guide - Page 147
ASM Acer Server Manager (ASM) consists of the ASM Console and the ASM Agent. These two components are both required to perform server management tasks. System requirements ASM requires TCP/IP connectivity between the ASM Console and the ASM Agent. ASM Agent • Altos Server System • Min. of 128 MB RAM - Acer Altos G520 | Altos G520 User's Guide - Page 148
initialized. 4 Follow all onscreen instructions to complete installation. For detailed instructions on installing ASM Agent, refer to the ASM User's manual. To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Server Management Suite then click ASM - Acer Altos G520 | Altos G520 User's Guide - Page 149
Appendix C: Altos G520 Rack Installation Guide - Acer Altos G520 | Altos G520 User's Guide - Page 150
This appendix shows you how to install the optional rack mount kit for Acer Altos G520. - Acer Altos G520 | Altos G520 User's Guide - Page 151
Aside from its tower configuration, the Altos G520 server system can also be mounted in a rack-model position. A rack mount kit is available for customers who want to mount a server tower system in a server rack. To purchase a rack mount kit, contact your local Acer representative or order - Acer Altos G520 | Altos G520 User's Guide - Page 152
142 Appendix C: Altos G520 Rack Installation Guide Vertical mounting hole pattern The four vertical rails of a rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 5U - Acer Altos G520 | Altos G520 User's Guide - Page 153
are used in the mounting process for the Acer Altos G520 and other rack-mount components. Screw type Figure 1 #8-32 x 0.25 inch 2 Hex head #6-32 0.25 inch Usage Securing the inner mounting rails to the server Attaching the side handles to the server 3 M4 x L8 M4 nut Securing the mounting - Acer Altos G520 | Altos G520 User's Guide - Page 154
Altos G520 Rack Installation Guide Installing the system into the rack The Altos G520 Rack mount kit contains the server tray, two sets of rack brackets and mounting rails. The rack brackets attach the server tray to the mounting rails, which allow the server tray to slide in and out of the server - Acer Altos G520 | Altos G520 User's Guide - Page 155
145 Installing cage nuts Cage nuts are used to secure system and other components to the vertical rails in the rack. To install cage nuts: • Insert the lower lip of the cage nut over the bottom of the opening at the back of a rail. • With your fingers, pinch the cage nut rack fastener and push in - Acer Altos G520 | Altos G520 User's Guide - Page 156
Altos G520 Rack Installation Guide 5 Extend the middle sliding piece of each mounting rail forward until it clicks. 6 Install the server on both sides of the server and slide the server tray. Caution! To the server tray to back of the server. 9 Insert the power, peripheral and networking cables - Acer Altos G520 | Altos G520 User's Guide - Page 157
Appendix D: RAID Configuration - Acer Altos G520 | Altos G520 User's Guide - Page 158
This appendix shows you how to create RAID. - Acer Altos G520 | Altos G520 User's Guide - Page 159
149 Configuring the SCSI/SCSI RAID HBA This section briefly shows how to create a RAID 1 (mirror) volume. This feature requires installation/presence of LSI Logic 20320-R or LSI Logic 22320-R U32 SCSI controllers. How to use SCSI HBA setup utility During the Power-On Self Test (POST), press - Acer Altos G520 | Altos G520 User's Guide - Page 160
the disk controller will initialize RAID volume automatically. As LSI Logic 20320-R/22320-R can support background initialization, you don't have to wait for the initialization to complete. Now, you can exit LSI Logic Configuration Utility. Exit and Restart the server 1 Press ESC, then select - Acer Altos G520 | Altos G520 User's Guide - Page 161
1 After the server has rebooted, array. 6 Press to configure the logical drives. 7 The default RAID level for 2 disk drives is RAID1. Just select Accept to use the Configuration from Configuration menu. 2 Press arrow keys to choose specific physical drives and press to set the drive as - Acer Altos G520 | Altos G520 User's Guide - Page 162
is complete, press any key to continue. 6 Press to return to the Management Menu. Save And Exit MegaRAID Configuration Utility 1 When RAID configuration and initialization is complete, press in the Management Menu and select YES to exit the MegaRAID Configuration Utility. 2 Press - Acer Altos G520 | Altos G520 User's Guide - Page 163
Appendix E: Diagnostic Code Checkpoints - Acer Altos G520 | Altos G520 User's Guide - Page 164
This appendix includes tables of codes and error messages that may be encountered when operating the system. - Acer Altos G520 | Altos G520 User's Guide - Page 165
data area. Initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable "wCMOSFlags" OFF G OFF OFF Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK. Verify CMOS checksum manually by reading storage area - Acer Altos G520 | Altos G520 User's Guide - Page 166
KB/MS using AMI KB-5. R R OFF OFF Early CPU Init Start -- Disable Cache - Init Local APIC R R OFF G Set up boot strap processor information R R G OFF Set up boot strap processor for POST R A OFF G Enumerate and set up application processors R A G OFF Re-enable cache for boot - Acer Altos G520 | Altos G520 User's Guide - Page 167
logo modules. OFF OFF G A Early POST initialization of chipset registers OFF G R OFF Uncompress and initialize any platform specific BIOS modules OFF OFF R R Initialize System Management Interrupt G OFF A OFF Initializes different devices through DIM. See DIM Code Checkpoints - Acer Altos G520 | Altos G520 User's Guide - Page 168
different devices. Detects and initializes the video adapter installed in the system that have the output devices OFF OFF R A Allocate memory for ADM module and uncompress it. Give control sign-on message, CPU information, setup key message, and any OEM specific information. G - Acer Altos G520 | Altos G520 User's Guide - Page 169
or any kind of implementation that needs an adjustment in system RAM size if needed. OFF R G R Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. OFF R R OFF Initializes NUM-LOCK status and programs the KBD - Acer Altos G520 | Altos G520 User's Guide - Page 170
user and get the user response for error. R G G G Execute BIOS setup if needed/requested. A G OFF OFF Late POST initialization of chipset registers. A G OFF G Build ACPI tables (if ACPI supported). A G G OFF Program the peripheral parameters. Enable/ Disable NMI as selected - Acer Altos G520 | Altos G520 User's Guide - Page 171
OFF A OFF Takes care of runtime image preparation for different BIOS modules. Fill the free area in F000h segment with 0FFh. if enabled. Initialize the CPU's before boot, which includes the programming of the MTRR's. A OFF R OFF Prepare CPU for operating system boot including - Acer Altos G520 | Altos G520 User's Guide - Page 172
system memory is available. The following table describes the type of checkpoints that may occur during the bootblock initialization portion of the BIOS: Check keyboard controller BAT test. Check if waking up from power management suspend state. Save power-on CPUID value in scratch CMOS. Go to flat - Acer Altos G520 | Altos G520 User's Guide - Page 173
code is copied from ROM to lower system memory and control is given to it. BIOS now executes out of RAM. D6 R A G R Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to - Acer Altos G520 | Altos G520 User's Guide - Page 174
and control is given to it. The Runtime module is uncompressed into memory. CPUID information is stored in memory. Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory. Leaves all RAM below 1MB ReadWrite including E000 and F000 shadow areas but closing SMRAM. Restore - Acer Altos G520 | Altos G520 User's Guide - Page 175
is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS: Check point E0 E9 Diagnostic LED Decoder G=Green, R=Red, A=Amber Description MSB LSB R R R OFF Initialize the floppy controller in the super I/O. Some - Acer Altos G520 | Altos G520 User's Guide - Page 176
the validity of the recovery file configuration to the current configuration of the flash part. Make flash write enabled through chipset and OEM specific method. Detect proper flash part. Verify that the found flash part size equals the recovery file size. The recovery file size does not equal the - Acer Altos G520 | Altos G520 User's Guide - Page 177
Check point FF 167 Diagnostic LED Decoder G=Green, R=Red, A=Amber MSB LSB A A A A Description The flash has been updated successfully. Make flash write disabled. Disable ATAPI hardware. Restore CPUID value back into register. Give control to F000 ROM and F000:FFF0h. - Acer Altos G520 | Altos G520 User's Guide - Page 178
168 Appendix E: Diagnostic Code Checkpoints - Acer Altos G520 | Altos G520 User's Guide - Page 179
64 G Graphics 4 I I/O ports 4 M MegaRAID Configuration 150 Memory 3 N Networking 4 O opening the system 39 open front bezel 39 remove air baffle 41 remove front bezel 39 remove side panel 41 P peripherals 24 keyboard 24 monitor 26 power cable 27 power supply module installing 67 Processor 3 - Acer Altos G520 | Altos G520 User's Guide - Page 180
SCSI RAID HBA setup 149 Serial ATA ports 4 Storage 3 system boards 14 mainboard layout 14 system memory reconfiguring 61 system upgrade 37 ESD precautions 37 post-installation instructions 38 preinstallation instructions 37 T turning off the system 33 turning on the system 28 power-on problems 29
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Acer Altos G520 series
User’s guide