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Acer Aspire 5732Z Acer Aspire 5332 / 5732Z Series Service Guide - Page 135

Troubleshooting, Common Problems

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Troubleshooting Chapter 4 Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified) Go To Power On Issue Page 126 No Display Issue Page 127 LCD Failure Page 129 Internal Keyboard Failure Page 129 TouchPad Failure Page 130 Internal Speaker Failure Page 130 ODD Failure Page 133 WLAN Failure Page 136 Thermal Unit Failure Page 136 Other Functions Failure Page 137 Intermittent Failures Page 138 Undermined Failures Page 138 4. If the Issue is still not resolved, see "Online Support Information" on page 215. Chapter 4 125

Section	Page
System Specifications	11
Features	11
System Block Diagram	14
Your Acer Notebook tour	15
Front View	15
Closed Front View	16
Rear View	17
Left View	17
Right View	18
Bottom View	18
Indicators	20
TouchPad Basics	21
Using the Keyboard	22
Lock Keys and embedded numeric keypad	22
Windows Keys	23
Hot Keys	24
Special Key	25
Using the System Utilities	26
Acer GridVista (dual-display compatible)	26
Hardware Specifications and Configurations	27
System Utilities	35
BIOS Setup Utility	35
Navigating the BIOS Utility	35
HM50-MV Intel BIOS	36
Information	36
Main	37
Advanced	38
Security	40
Power	43
Boot	45
Exit	46
BIOS Flash Utilities	47
DOS Flash Utility	48
WinFlash Utility	50
Remove HDD/BIOS Password Utilities	51
Machine Disassembly and Replacement	57
Disassembly Requirements	57
Pre-disassembly Instructions	58
Disassembly Process	58
External Module Disassembly Process	59
External Modules Disassembly Flowchart	59
Removing the Battery Pack	60
Removing the SD Dummy Card	61
Removing the Lower Covers	62
Removing the Optical Drive Module	63
Removing the DIMM Modules	65
Removing the WLAN Module	66
Removing the Hard Disk Drive Module	68
Main Unit Disassembly Process	70
Main Unit Disassembly Flowchart	70
Removing the Switch Cover	71
Removing the Keyboard	72
Removing the LCD Module	73
Removing the Upper Cover	77
Removing the Power Board	81
Removing the Left Speaker Module	82
Removing the Right Speaker Module	84
Removing the TouchPad Bracket	86
Removing the Mainboard	88
Removing the RTC Battery	89
Removing the Thermal Module	90
Removing the CPU Fan	91
Removing the CPU	93
LCD Module Disassembly Process	94
LCD Module Disassembly Flowchart	94
Removing the LCD Bezel	95
Removing the Camera Module	96
Removing the LCD Panel	97
Removing the LCD Brackets and FPC Cable	99
Removing the Antennas	101
LCD Module Reassembly Procedure	104
Replacing the Antennas	104
Replacing the LCD Panel	107
Replacing the Camera Module	109
Replacing the LCD Bezel	110
Main Module Reassembly Procedure	112
Replacing the CPU	112
Replacing the CPU Fan	113
Replacing the Thermal Module	113
Replacing the Mainboard	114
Replacing the TouchPad Bracket	115
Replacing the Right Speaker Module	117
Replacing the Left Speaker Module	118
Replacing the Power Board	119
Replacing the Upper Cover	119
Replacing the LCD Module	123
Replacing the Keyboard	128
Replacing the Switch Cover	129
Replacing the Hard Disk Drive Module	129
Replacing the WLAN Module	131
Replacing the DIMM Modules	131
Replacing the ODD Module	132
Replacing the Lower Covers	132
Replacing the SD Dummy Card	133
Replacing the Battery	134
Troubleshooting	135
Common Problems	135
Power On Issue	136
No Display Issue	137
Random Loss of BIOS Settings	138
LCD Failure	139
Built-In Keyboard Failure	139
TouchPad Failure	140
Internal Speaker Failure	140
HDD Not Operating Correctly	142
ODD Failure	143
Wireless Function Failure	146
Thermal Unit Failure	146
External Mouse Failure	147
Other Failures	147
Intermittent Problems	148
Undetermined Problems	148
Post Codes	149
Sec:	149
Memory:	149
BDS & Specific action:	150
Each PEIM entry point used in 80_PORT	152
Each Driver entry point used in 80_PORT	152
Each SmmDriver entry point used in 80_PORT	156
Jumper and Connector Locations	157
Top View	157
Bottom View	158
Power Board	159
Clearing Password Check and BIOS Recovery	160
Clearing Password Check	160
Clear CMOS Jumper	160
BIOS Recovery by Crisis Disk	161
FRU (Field Replaceable Unit) List	163
Aspire 5732Z/5332 Exploded Diagrams	164
Main Assembly	164
Mainboard Assembly	165
Base Assembly	166
Aspire 5732Z/5332 FRU List	167
Screw List	174
Model Definition and Configuration	176
Test Compatible Components	209
Microsoft® Windows® OS Environment Test	210
Online Support Information	225

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