Acer Halo Smart Speaker HSP3100G User Manual - Page 11

Limited Warranty The speaker is covered by a limited warranty. Please check the warranty booklet inside the product package for details. FAQ Symptom The speaker doesn't turn on The speaker doesn't respond during setup The Google Home app doesn't work on a mobile device The Acer Halo app doesn't work on a mobile device The speaker doesn't connect to a Bluetooth device Solution • Plug the power adapter into a different power outlet. • Unplug the power adapter from your speaker. Leave it unplugged for 1 minute, and then plug it back in. • Make sure your mobile device is connected to the same Wi-Fi network and linked to the same account as your speaker. • Make sure you are using the Google Home app for setup. • If the Google Home app doesn't prompt you to set up your speaker, tap the + icon in the top-left corner. Tap Set up device to add your speaker. • Try to remove the device in the Google Home app and set it up again. • Make sure your mobile device is compatible with the Google Home app. For more information, refer to the app store on your mobile device. • Uninstall and reinstall the Google Home app. • Make sure your mobile device is compatible with the Acer Halo app. For more information, refer to the app store on your mobile device. • Uninstall and reinstall the Acer Halo app. • On your mobile device, turn the Bluetooth feature off and then on again. • Remove the speaker from the Bluetooth device list and connect it again. • Connect a different mobile device. • Make sure you're using a compatible Bluetooth mobile device. 11 | EN