Acer Halo Smart Speaker User Manual - Page 20

Recommendations For best performance, follow these recommendations when placing the speaker: • Do NOT place any objects on top of the speaker or in front of the speaker. • Place the speaker on a stable and level surface. • Make sure there is an AC (mains) outlet nearby. Cleaning the Speaker Clean the surface of the speaker with a soft, dry cloth. CAUTION • Do NOT use any sprays near the speaker. Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives. • Do NOT allow liquids to spill into any openings. Limited Warranty The speaker is covered by a limited warranty. Please check the warranty booklet inside the product package for details. FAQ Symptom The speaker doesn't turn on The speaker doesn't respond during setup The Google Home app doesn't work on a mobile device Solution • Plug the power adapter into a different power outlet. • Unplug the power adapter from your speaker. Leave it unplugged for 1 minute, and then plug it back in. • Make sure your mobile device is connected to the same Wi-Fi network and linked to the same account as your speaker. • Make sure you are using the Google Home app for setup. • If the Google Home app doesn't prompt you to set up your speaker, tap the + icon in the top-left corner. Tap Set up device to add your speaker. • Try to remove the device in the Google Home app and set it up again. • Make sure your mobile device is compatible with the Google Home app. For more information, refer to the app store on your mobile device. • Uninstall and reinstall the Google Home app. 20