Acer TravelMate 2420 TravelMate 2420 / Aspire 3620 Service Guide - Page 73

Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified) Power failure. (The power indicator does not go on or stay on.) POST does not complete. No beep or error codes are indicated. POST detects an error and displayed messages on screen. Other symptoms (i.e. LCD display problems or others). Symptoms cannot be re-created (intermittent problems). Go To "Power System Check" on page 67. "Power-On Self-Test (POST) Error Message" on page 70 "Undetermined Problems" on page 82 "Error Message List" on page 71 "Power-On Self-Test (POST) Error Message" on page 70 Use the customer-reported symptoms and go to "Power-On Self-Test (POST) Error Message" on page 70 "Intermittent Problems" on page 81 "Undetermined Problems" on page 82 Chapter 4 65