Acer TravelMate B113-E Acer Aspire V5-171 and TravelMate B113 Series Notebook - Page 80

Troubleshooting This chapter contains information about troubleshooting common problems associated with the tablet. General Information The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: • The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. • Do not replace a non-defective FRU. 1. Obtain as much detail as possible about the problem. 2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or by repeating the operation that led to the problem. 3. Use Table 4-1 with the verified symptom(s) to determine the solution. Symptoms Power on Issues No Display Issues LCD Picture Failure Internal Keyboard Failure Touchpad Failure Internal Speaker Failure Internal Microphone Failure USB Failure Wireless Function Failure 2-in-1 Card Function Failure Units Thermal Failure Cosmetic Failure Other Functions Failure Table 4:1. Verified Symptoms See Figure 4:1. Power On Issues on page 4-3 Figure 4:2. No Display Issues on page 4-4 Figure 4:3. LCD Picture Failure on page 4-6 Figure 4:4. Internal Keyboard Failure on page 4-7 Figure 4:5. Touchpad Failure on page 4-8 Figure 4:6. Internal Speaker Failure on page 4-9 Figure 4:7. Internal Microphone Failure on page 411 Figure 4:8. USB Failure on page 4-12 Figure 4:9. Wireless/BT Function Failure on page 413 Figure 4:10. 2-in-1 Card Function Failure on page 414 Figure 4:11. Unit Thermal Failure on page 4-15 Figure 4:12. Cosmetic Failure on page 4-16 Page 4-17 4. If the issue is still not resolved, see Online Support Information on page 8-2. Troubleshooting 4-2