Adaptec 1923200 User Guide - Page 41

Troubleshooting

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Troubleshooting Troubleshooting If you encounter difficulties while installing the DuoConnect adapter, check the following: ■ Is your device powered on? ■ Is the cable properly connected to the DuoConnect adapter and the device? ■ Is the adapter seated evenly in the PCI slot? ■ Are your drivers current? Check http://www.adaptec.com for the latest driver availability. ■ If you encounter any problems with the software, check the User's Guide and Readme file on the CD. ■ Windows only: Is bus mastering support provided and enabled for the PCI slot containing the DuoConnect adapter? Refer to the motherboard documentation for details. ■ Windows only: Is the driver loaded properly? First, try moving the adapter to a different PCI slot. Windows 2000 only: Check the Windows 2000 Event Log. Refer to the Windows documentation for details. ■ Power Macintosh only: Is the adapter seen by the Apple System Profiler. See Step 6 on page 27 for details. For more troubleshooting information, visit http://www.adaptec.com and http://ask.adaptec.com. 32

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32
Troubleshooting
Troubleshooting
If you encounter difficulties while installing the DuoConnect
adapter, check the following:
■
Is your device powered on?
■
Is the cable properly connected to the DuoConnect adapter and
the device?
■
Is the adapter seated evenly in the PCI slot?
■
Are your drivers current? Check
for the
latest driver availability.
■
If you encounter any problems with the software, check the
User’s Guide
and
Readme
file on the CD.
■
Windows only:
Is bus mastering support provided and enabled
for the PCI slot containing the DuoConnect adapter? Refer to
the motherboard documentation for details.
■
Windows only:
Is the driver loaded properly? First, try moving
the adapter to a different PCI slot.
Windows 2000 only:
Check the
Windows 2000 Event Log. Refer to the Windows documentation
for details.
■
Power Macintosh only:
Is the adapter seen by the Apple System
Profiler. See
Step 6 on page 27
for details.
For more troubleshooting information, visit
and
.