Adobe 65029940 User Guide - Page 388

378 CHAPTER 17 Troubleshooting • If you are not going to upload your SWF files to an Adobe® Connect™ Enterprise, you can turn off the Include Adobe Connect metadata option in project preferences. This option is on by default and it adds data to your project that allows for better integration with Adobe Acrobat Connect Professional. If you do not use Acrobat Connect Professional, turn this option off to reduce project size. Troubleshooting video errors Adobe Captivate output does not play if it is published over the network with Flash Video (FLV) files in it. Also, FLV files do not play when the Adobe Captivate project containing progressive FLV is published to a network share, and viewed by clicking the View output button. You can play the FLV file in the Adobe Captivate output by mapping the network drive in MS Windows Explorer. The FLV file must contain metadata for the video player to function correctly. FLV files created with Flash Communication Server 1.5.2, FLV Exporter version 1.2, and Sorenson Squeeze 4.0 automatically contain metadata. Sorenson Squeeze 4.0 is included with the Flash Video Kit. FLV files will not play when an Adobe Captivate project is hosted on a Windows 2003 web server. Troubleshooting text viewed in a browser If text in a project is not displaying properly in a browser, the problem could be that a link is calling the Adobe Captivate project SWF file instead of the HTM file that corresponds to the SWF file. If you are adding your project to a web page, do not link directly to the SWF file. If you link directly to the SWF file, the browser does not know the size at which it should display the SWF file, so it simply shows the SWF file at the same size as the browser window. This can result in distortions, especially text distortion that causes text to become unreadable. To display the SWF file in a browser properly, use the HTM file that can be generated with the SWF file. The HTM file contains code that tells the browser the correct size for the project. When you publish your project as a SWF file select the Export HTML option. The HTM file will be saved to the same location you specified for the SWF file. The HTM file will have the same name as the SWF file, but will have the HTM extension. If you have installed Adobe® Flash® Player 8 or later, previewing an Adobe Captivate project using a browser causes a security settings warning to be displayed. This is because of the security settings configured in Flash Player 8 or later.