Amana AGR3311WDW Use and Care - Page 13

Cooktop cooking results not what expected ■ Is the proper cookware being used? See "Cookware" section. ■ Is the control knob set to the proper heat level? See "Cooktop/Oven Temperature Controls" section. Baking results not what expected ■ Was the oven preheated? Wait for oven to preheat before placing food in oven. ■ Are the racks positioned properly? See "Positioning Racks and Bakeware" section. ■ Is there proper air circulation around bakeware? See "Positioning Racks and Bakeware" section. ■ Is the batter evenly distributed in the pan? Check that batter is level in the pan. ■ Is the range level? Level the range. See the Installation Instructions. ■ Are baked items too brown on the bottom? Decrease oven temperature 10° F to 30°F (6°C to 17°C). ■ Are crust edges browning early? Use aluminum foil to cover the edge of the crust and/or reduce baking temperature. Slow baking or roasting ■ Was the oven preheated? Wait for oven to preheat before placing food in oven. ■ Is there proper air circulation around bakeware? See "Positioning Racks and Bakeware" section. ■ Is the proper length of time being used? Increase baking or roasting time. ■ Is the proper temperature set? Increase temperature 25°F (14°C). ■ Has the oven door been opened while cooking? Peeking into the oven while cooking releases oven heat and can result in longer cooking times. Broiler burner fails to light ■ Is the ignition system broken? Contact a designated service technician to replace it. ■ Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. ASSISTANCE OR SERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you use only factory-authorized replacement parts. These replacement parts will fit right and work right because they are made with the same precision used to build every new appliance. To locate factory-authorized replacement parts in your area, call us or your nearest designated service center. In the U.S.A. Call the Customer eXperience Center toll free: 1-800-253-1301. Our consultants provide assistance with: ■ Features and specifications on our full line of appliances. ■ Installation information. ■ Use and maintenance procedures. ■ Accessory and repair parts sales. ■ Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). ■ Referrals to local dealers, repair parts distributors, and service companies. Our service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States. To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages. For further assistance If you need further assistance, you can write with any questions or concerns at: Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. In Canada Call our Customer eXperience Centre toll free: 1-800-807-6777. Our consultants provide assistance with: ■ Features and specifications on our full line of appliances. ■ Use and maintenance procedures. ■ Accessory and repair parts sales. Referrals to local dealers, repair parts distributors, and service companies. Designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada. For further assistance If you need further assistance, you can write with any questions or concerns at: Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. 13