Amana UMC5165AS Use and Care - Page 14

Microwave oven makes humming noise ■ This is normal and occurs when the power supply in the magnetron cycles on. Microwave oven door looks wavy ■ This is normal and will not affect performance. Turntable will not operate ■ Is the turntable properly in place? Make sure turntable is correct side up and is sitting securely on the turntable support. See "Turntable" section. ■ Is the turntable support operating properly? Remove turntable. Remove and clean turntable hub, support and rollers. Replace hub, support and turntable. Place 1 cup (250 mL) of water on the turntable, then restart microwave oven. If it still is not working, call for service. See "Assistance or Service" section. Do not operate the microwave oven without turntable and turntable support working properly. Turntable alternates rotation directions ■ This is normal and depends on motor rotation at beginning of cycle. Display shows messages ■ Is the display showing "0:00"? There has been a power failure or the Clock time has been turned off. See "Display" section to clear display. See "Clock" section to reset or turn on Clock. Display shows time countdown, but the microwave oven is not operating ■ Is the Timer in use? See "Timer" section. Cooking times seem too long ■ Is the cooking power set properly? See "Microwave Cooking Power" section. ■ Are large amounts of food being heated? Larger amounts of food need longer cooking times. ■ Is the incoming voltage less than that specified in "Electrical Requirements?" Have a qualified electrician check the electrical system in the home. Interference with radio, TV, cordless phone, etc. ■ Is the microwave oven plugged into the same outlet? Try a different outlet for the electronic device. ■ Is the radio or TV receiver near the microwave oven? Move the receiver away from the microwave oven, or adjust the radio or TV antenna. ■ Are the microwave oven door and sealing surfaces clean? Make sure these areas are clean. ■ Is the cordless phone frequency 2.4 GHz? Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise while the microwave oven is on. Use a corded phone or a different frequency cordless phone, or avoid using these items during microwave oven operation. ASSISTANCE OR SERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you use only factory-authorized replacement parts. These replacement parts will fit right and work right because they are made with the same precision used to build every new appliance. To locate factory-authorized replacement parts in your area, call our Customer eXperience Center or your nearest designated service center. In the U.S.A. Call the Customer eXperience Center toll free: 1-800-253-1301. Our consultants provide assistance with: ■ Features and specifications on our full line of appliances. ■ Installation information. ■ Use and maintenance procedures. ■ Accessory and repair parts sales. ■ Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). ■ Referrals to local dealers, repair parts distributors, and service companies. Our service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States. To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages. For further assistance If you need further assistance, you can write with any questions or concerns at: Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. 14