Apple M7698LL User Guide - Page 27

What if I have a problem?

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What if I have a problem? If the computer won't respond: Try to cancel what the computer is doing. m Press the Command (x) and period (.) keys at the same time. m If that doesn't work, hold down the Option and Command (x) keys and then press the Esc key. If the computer still doesn't respond, restart it. m Press and hold the Power button for 5 to 10 seconds to shut down the computer. Then press the Power button to restart it. m If that doesn't work, hold down the Control and Command (x) keys and then press the Power button. m If that doesn't work, gently press the reset ( ) button by inserting the end of a paper clip into the small hole above the audio/video port, wait a few seconds, and then press the Power button. You need to reset the date and time (using the Date & Time control panel) after you reset your iBook. Then do this: If the problem occurs when you use a certain application: m If this is the only way that you can start up your computer, check with the application's manufacturer to see if it is compatible with your computer. If the problem occurs frequently: m Choose Mac Help from the Help menu. Look at the section on how to prevent and solve problems. You may need to check for extension conflicts or reinstall your computer's system software. If the computer "freezes" during startup or you see a flashing question mark: Turn off system extensions. m Start up your computer while holding down the Shift key. If that does not work, start up using the system software CD. m Insert your system software CD and start up while holding down the C key. (Make sure the Caps Lock key is not engaged.) Then do this: After the computer starts up, see the troubleshooting information in the onscreen help. m Choose Mac Help from the Help menu. Look at the section on how to prevent and solve problems. You may need to check for extension conflicts or reinstall your computer's system software. If the background picture is different: m You started up your computer using the system software on your CD instead of your hard disk. If this is the only way that you can start up your computer, you probably need to reinstall the system software on your hard disk. Look for instructions in Mac Help or look for the system software installation program on your CD. 26

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If the computer won’t respond:
Try to cancel what the computer is doing.
m
Press the Command (
x
) and period (.) keys at the same time.
m
If that doesn’t work, hold down the Option and Command (
x
) keys
and then press the Esc key.
If the computer still doesn’t respond, restart it.
m
Press and hold the Power button for 5 to 10 seconds to shut down
the computer. Then press the Power button to restart it.
m
If that doesn’t work, hold down the Control and Command (
x
)
keys and then press the Power button.
m
If that doesn’t work, gently press the reset (
) button by inserting
the end of a paper clip into the small hole above the audio/video
port, wait a few seconds, and then press the Power button. You
need to reset the date and time (using the Date & Time control
panel) after you reset your iBook.
Then do this:
If the problem occurs when you use a certain application:
m
If this is the only way that you can start up your computer, check
with the application’s manufacturer to see if it is compatible with
your computer.
If the problem occurs frequently:
m
Choose Mac Help from the Help menu. Look at the section on how
to prevent and solve problems. You may need to check for
extension conflicts or reinstall your computer’s system software.
If the computer “freezes” during startup
or you see a flashing question mark:
Turn off system extensions.
m
Start up your computer while holding down the Shift key.
If that does not work, start up using the system software CD.
m
Insert your system software CD and start up while holding down
the C key. (Make sure the Caps Lock key is not engaged.)
Then do this:
After the computer starts up, see the troubleshooting
information in the onscreen help.
m
Choose Mac Help from the Help menu. Look at the section
on how to prevent and solve problems. You may need to check for
extension conflicts or reinstall your computer’s system software.
If the background picture is different:
m
You started up your computer using the system software on your
CD instead of your hard disk. If this is the only way that you can
start up your computer, you probably need to reinstall the system
software on your hard disk. Look for instructions in Mac Help or
look for the system software installation program on your CD.
26
What if I have a problem?