Apple M8860LL PowerPC Manual - Page 22

What if I have a problem?

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What if I have a problem? If the computer won't respond or the pointer won't move: Try to cancel what the computer is doing. m Press the Command (x) and period (.) keys at the same time. m If that doesn't work, hold down the Option and Command (x) keys and then press the Esc key. If the computer still doesn't respond, restart it. m Press and hold the Power button for several seconds. m If that doesn't work, hold down the Control and Command (x) keys and then press the Power button. m If that doesn't work, press the internal reset button (marked with the ˛ icon) by inserting the end of a paper clip into the small hole above the Power button, wait a few seconds, and then press the Power button. Then do this: If the problem occurs when you use a certain application: m Check with the application's manufacturer to see if it is compatible with your computer. If the problem occurs frequently: m Open the Help menu and choose Mac Help. Look at the section on how to prevent and solve problems. You may need to check for extension conflicts or reinstall your computer's system software. If the computer "freezes" during startup or you see a flashing question mark: Turn off system extensions. m Start up your computer while holding down the Shift key. If that does not work, start up using the system software CD. m Insert your system software CD and start up while holding down the C key. (Make sure the Caps Lock key is not engaged.) Then do this: After the computer starts up, see the troubleshooting information in the onscreen help. m Open the Help menu and choose Mac Help. Look at the section on how to prevent and solve problems. You may need to check for extension conflicts or reinstall your computer's system software. If you notice that the background picture is different: m You started your computer using the system software on your CD instead of your hard disk. If this is the only way that you can get your computer started, then you probably need to reinstall the system software on your hard disk. Look for instructions in Mac Help or look for the system software installation program on your CD. 22

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If the computer won’t respond
or the pointer won’t move:
Try to cancel what the computer is doing.
m
Press the Command (
x
) and period (.) keys at the same time.
m
If that doesn’t work, hold down the Option and Command (
x
)
keys and then press the Esc key.
If the computer still doesn’t respond, restart it.
m
Press and hold the Power button for several seconds.
m
If that doesn’t work, hold down the Control and Command (
x
)
keys and then press the Power button.
m
If that doesn’t work, press the internal reset button (marked with
the
˛
icon) by inserting the end of a paper clip into the small hole
above the Power button, wait a few seconds, and then press the
Power button.
Then do this:
If the problem occurs when you use a certain application:
m
Check with the application’s manufacturer to see if it is compatible
with your computer.
If the problem occurs frequently:
m
Open the Help menu and choose Mac Help. Look at the section on
how to prevent and solve problems. You may need to check for
extension conflicts or reinstall your computer’s system software.
If the computer “freezes” during startup
or you see a flashing question mark:
Turn off system extensions.
m
Start up your computer while holding down the Shift key.
If that does not work, start up using the system software CD.
m
Insert your system software CD and start up while holding down
the C key. (Make sure the Caps Lock key is not engaged.)
Then do this:
After the computer starts up, see the troubleshooting
information in the onscreen help.
m
Open the Help menu and choose Mac Help. Look at the section
on how to prevent and solve problems. You may need to check for
extension conflicts or reinstall your computer’s system software.
If you notice that the background picture is different:
m
You started your computer using the system software on your
CD instead of your hard disk. If this is the only way that you can
get your computer started, then you probably need to reinstall the
system software on your hard disk. Look for instructions in
Mac Help or look for the system software installation program
on your CD.
What if I have a problem?
22