Apple MC233LL Service Guide - Page 149

Research, Escalate, Repair or Replace, Verify the Repair, Inform the User

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Page 149 highlights

Research If you have not located the trouble following the steps thus far, try researching the symptoms. Research resources include: • Symptom Charts section of this manual • GSX gsx.apple.com Service Source service.info.apple.com/ssol/ Knowledge Base support.apple.com/kb/index?page=search • AppleCare Service Training service.info.apple.com/service_training/training.html Escalate Follow the practices and policies of your business or agency. Repair or Replace Once you locate the trouble, you will most likely need to repair the unit, or mail it in to an AppleCare Repair Center, depending on the service strategy in your region. Be sure to include the Customer Symptom Code, the troubleshooting steps you performed, and the results in the Service Instructions section of GCRM and/or GSX. If the symptoms point to a component on the logic board, use the block diagram at the end of this chapter to help determine whether you need to replace the entire logic board. Verify the Repair To verify the repair: 1. Try to recreate the original symptoms. You should not be able to. (If you can, return to the beginning of the troubleshooting flowchart.) 2. Perform the preventive maintenance tasks for this product. For this computer this includes only cleaning the display and case. Inform the User Include in the case notes all that you have done. The customer may like a copy of any diagnostic reports. Important: For any unit you send on to a repair center, include the Customer Symptom Code, symptoms, steps to reproduce, and troubleshooting steps you have completed thus far in the Service Instructions section of GCRM and/or GSX. MacBook Air Troubleshooting - Steps 149

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MacBook Air Troubleshooting — Steps
149
Research
If you have not located the trouble following the steps thus far, try researching the symptoms.
Research resources include:
Symptom Charts section of this manual
•
GSX
•
gsx.apple.co
m
Service Source
service.info.apple.com/ssol/
Knowledge Base
support.apple.com/kb/index?page=searc
h
AppleCare Service Training
•
service.info.apple.com/service_training/training.html
Escalate
Follow the practices and policies of your business or agency.
Repair or Replace
Once you locate the trouble, you will most likely need to repair the unit, or mail it in to an
AppleCare Repair Center, depending on the service strategy in your region. Be sure to include
the Customer Symptom Code, the troubleshooting steps you performed, and the results in the
Service Instructions section of GCRM and/or GSX.
If the symptoms point to a component on the logic board, use the
block diagram
at the end of
this chapter to help determine whether you need to replace the entire logic board.
Verify the Repair
To verify the repair:
Try to recreate the original symptoms. You should not be able to. (If you can, return to the
1.
beginning of the troubleshooting flowchart.)
Perform the preventive maintenance tasks for this product. For this computer this includes
2.
only cleaning the display and case.
Inform the User
Include in the case notes all that you have done. The customer may like a copy of any diagnostic
reports.
Important:
For any unit you send on to a repair center, include the Customer Symptom Code,
symptoms, steps to reproduce, and troubleshooting steps you have completed thus far in the
Service Instructions section of GCRM and/or GSX.