Asus 90-IDA002A01-01PZ User Guide - Page 70
Appendix: Troubleshooting
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This troubleshooting guide provides solutions to some common problems that you may encounter while installing or using the ASUS Portable Wireless AP. These problems require simple troubleshooting that you can perform by yourself. Contact the ASUS Technical Support if you encounter problems not mentioned in this section. Problem The ASUS Portable Wireless AP does not power up. Other devices cannot communicate with the ASUS Portable Wireless AP through a wired network connection. My ASUS WLAN card can not associate with the ASUS Portable Wireless AP. The throughput seems slow. Action • Use a test meter to measure the voltage output of the power source through the power plug. • Check if the power plug is properly connected to the device. • Verify your network configuration to ensure that there is no IP address duplication. Turn off the device in question, then ping the assigned IP address of the device. Make sure no other device responds to that address. • Check if the cables have the proper pin outs and connectors. You may also use another LAN cable. • Make sure the hub, switch, or computer connected to the ASUS Portable Wireless AP supports 10Mbps or 100Mbps speed. Do this by check the ASUS Portable Wireless AP and the Hub LEDs. When you connect the ASUS Portable Wireless AP to a 10/100 Mbps hub, both the Hub LED and the ASUS Portable Wireless AP Ethernet LEDs should light up. • Make sure your WLAN card has the same specifications as the ASUS Portable Wireless AP (IEEE 802.11b/g). Minimize the distance between the devices. The ASUS WLAN card may be out of range of the ASUS Portable Wireless AP. • Check if the ASUS Portable Wireless AP and the ASUS WLAN card have the same SSID. • When encryption is enabled, check if the ASUS Portable Wireless AP and the ASUS WLAN card have the same encryption settings. • Check if the Wireless LED of the ASUS Portable Wireless AP is on. • When the Access Control table is enabled, check if the MAC address of the ASUS WLAN card is included in the Access Control table. • Check if the ASUS Portable Wireless AP is in "Access Point" mode. Avoid placing the device behind a metal object. Clear obstacles between the AP and the device. Try moving the client closer to the ASUS Portable Wireless AP and check if the throughput increases. Consider adding a second ASUS Portable Wireless AP to implement roaming. A- Appendix: Troubleshooting