Asus AAM6010EV-M AAM6010EV-M user's manual - Page 44

AAM6010EV-M ADSL Combo Router User's Manual B Troubleshooting This appendix suggests solutions for problems you may encounter in installing or using the SL-6000 / SL6300, and provides instructions for using several IP utilities to diagnose problems. Contact Customer Support if these suggestions do not resolve the problem. Problem Troubleshooting Suggestion LEDs Power LED does not illuminate after product is turned on. Verify that you are using the power adapter provided with the device and that it is securely connected to the AAM6000EV-M and a wall socket/power strip. LINK WAN LED does not illuminate after Ethernet cable is attached. Verify that an Ethernet cable like the one provided is securely connected to the Ethernet port of your ADSL or cable modem and the WAN port of SL-6000 / SL-6300. Make sure that your ADSL or cable modem is powered on. Wait 30 seconds to allow AAM6000EV-M to negotiate a connection with your broadband modem. LINK LAN LED does not illuminate after Ethernet cable is attached. Verify that the Ethernet cable is securely connected to your LAN hub or PC and to the SL-6000 / SL-6300. Make sure the PC and/or hub is turned on. Verify that your cable is sufficient for your network requirements. A 100 Mbit/sec network (100BaseTx) should use cables labeled Cat 5. 10Mbit/sec cables may tolerate lower quality cables. Internet Access PC cannot access Internet PCs cannot display web pages on the Internet. Use the ping utility, discussed in the following section, to check whether your PC can communicate with the SL-6000 / SL6300's LAN IP address (by default 192.168.1.1). If it cannot, check the Ethernet cabling. If you statically assigned a private IP address to the computer, (not a registered public address), verify the following: • Check that the gateway IP address on the computer is your public IP address (see the Getting Started chapter, Part 2 for instructions on viewing the IP information.) If it is not, correct the address or configure the PC to receive IP information automatically. • Verify with your ISP that the DNS server specified for the PC is valid. Correct the address or configure the PC to receive this information automatically. • Verify that a Network Address Translation rule has been defined on the AAM6000EV-M to translate the private address to your public IP address. The assigned IP address must be within the range specified in the NAT rules. Or, configure the PC to accept an address assigned by another device (see the Getting Started, Part 2). The default configuration includes a NAT rule for all dynamically assigned addresses within a predefined pool Verify that the DNS server specified on the PCs is correct for your ISP, as discussed in the item above. You can use the ping utility, discussed in the following section, to test connectivity with your ISP's DNS server. 44