Asus Chromebox CN62 Warranty card for Chromebox English - Page 6

Out-of-Warranty cases, Abandoned Property, International Warranty and Support, ASUS Service Centre - australia

Page 6 highlights

English 7. Out-of-Warranty cases Returning the Product to the ASUS Repair Center during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving Your Product, ASUS reserves the right to check the validity of Your Warranty and Your request for Warranty service. If the Warranty Period has lapsed or if any of the exclusions in clause 5 apply, Your request will be deemed out of warranty ("OOW"). If Your service request is OOW a Service Charge List with an offer for repair will be provided to You, which you may accept or reject. If You accept the repair we will invoice You for the repair labor, spare parts and other costs stated in the Service Charge List. You must pay the invoice within 4 weeks of the date of issue of the invoice. The repair will only be completed after the invoice is settled. To the extent permitted by the applicable law ASUS may charge You a diagnostic fee (including transportation costs if any) of up to US$ 100 (or the equivalent in local currency) if Your service request is OOW and you refuse the repair offer; or if Your Product does not require service. 8. Abandoned Property After Your Product has been repaired, or if You do not agree to the repair offer, ASUS will offer Your Product for return via the agreed RMA method. If You do not pick up Your Product, or if delivery is not possible at the address provided by You, ASUS will store Your Product for a period of 60 days. After this period, ASUS will send You a notice at the address You provided when requesting the service. If You continue to fail to pick up the Product, ASUS reserves the right to claim damages from you, including the cost of storage; to dispose the product in accordance with the applicable laws and regulations; and any statutory right of lien for unpaid charges. 9. International Warranty and Support ASUS does not provide warranty service outside the country where you bought the ASUS Chromebox. 10. ASUS Service Centre Contact Information Location Australia New Zealand Japan Phone Number 1300-2787-88 0800-278-788 0800-123-2787 (free) 047-390-5630 (charge) Korea Thailand Asia Singapore Malaysia Philippines India India (WL/NW) +82-2-1566-6868 +66-2-401-1717 001-800-852-5201 +65 6415 7917 +65-6720-3835 (Check Repair Detail Status Only) +60-3-6279-5077 Toll Free:180018550163 Local No:+632 636 8504 1800-2090-365 Service Hours 09:00-18:00 Mon. ~ Fri. 09:00-18:00 Mon. ~ Fri. 09:00~18:00 Mon.~ Fri. 9:00~17:00 Sat. 09:00~18:00 Mon.~ Fri. 9:00~17:00 Sat. 09:30-17:00 Mon. ~ Fri. 09:00-18:00 Mon. ~ Fri. 11:00-19:00 Mon. ~ Fri. 11:00-19:00 Mon. ~ Fri. 11:00-13:00 Sat. 10:00-19:00 Mon. ~ Fri. 09:00-18:00 Mon. ~ Fri. 09:00-18:00 Mon.~ Sat.

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English
7.
Out-of-Warranty cases
Returning the Product to the ASUS Repair Center during the warranty period does not automatically
mean that it will be repaired free of charge. Upon receiving Your Product, ASUS reserves the right
to check the validity of Your Warranty and Your request for Warranty service. If the Warranty Period
has lapsed or if any of the exclusions in clause 5 apply, Your request will be deemed out of warranty
(“OOW”).
If Your service request is OOW a Service Charge List with an offer for repair will be provided to You,
which you may accept or reject. If You accept the repair we will invoice You for the repair labor, spare
parts and other costs stated in the Service Charge List. You must pay the invoice within 4 weeks of the
date of issue of the invoice. The repair will only be completed after the invoice is settled.
To the extent permitted by the applicable law ASUS may charge You a diagnostic fee (including
transportation costs if any) of up to US$ 100 (or the equivalent in local currency) if Your service request
is OOW and you refuse the repair offer; or if Your Product does not require service.
8.
Abandoned Property
After Your Product has been repaired, or if You do not agree to the repair offer, ASUS will offer Your
Product for return via the agreed RMA method. If You do not pick up Your Product, or if delivery is not
possible at the address provided by You, ASUS will store Your Product for a period of 60 days. After this
period, ASUS will send You a notice at the address You provided when requesting the service. If You
continue to fail to pick up the Product, ASUS reserves the right to claim damages from you, including the
cost of storage; to dispose the product in accordance with the applicable laws and regulations; and any
statutory right of lien for unpaid charges.
9.
International Warranty and Support
ASUS does not provide warranty service outside the country where you bought the ASUS Chromebox.
10. ASUS Service Centre Contact Information
Location
Phone Number
Service Hours
Asia
Australia
1300-2787-88
09:00-18:00 Mon. ~ Fri.
New Zealand
0800-278-788
09:00-18:00 Mon. ~ Fri.
Japan
0800-123-2787 (free)
09:00~18:00 Mon.~ Fri.
9:00~17:00 Sat.
047-390-5630 (charge)
09:00~18:00 Mon.~ Fri.
9:00~17:00 Sat.
Korea
+82-2-1566-6868
09:30-17:00 Mon. ~ Fri.
Thailand
+66-2-401-1717
09:00-18:00 Mon. ~ Fri.
001-800-852-5201
Singapore
+65 6415 7917
11:00-19:00 Mon. ~ Fri.
+65-6720-3835 (Check Repair Detail
Status Only)
11:00-19:00 Mon. ~ Fri.
11:00-13:00 Sat.
Malaysia
+60-3-6279-5077
10:00-19:00 Mon. ~ Fri.
Philippines
Toll Free:180018550163
09:00-18:00 Mon. ~ Fri.
Local No:+632 636 8504
India
1800-2090-365
09:00-18:00 Mon.~ Sat.
India
(WL/NW)