Asus MZ27AQ Series User Guide - Page 27

3.3 Troubleshooting (FAQ) Problem Possible Solution Power LED is not ON • Press the 5-way button to check if the monitor is in the ON mode. • Check if the power adapter is connected to the monitor and the power cord is properly connected to the adapter and the power outlet. • Check Power Indicator function in main menu OSD. Select ON to turn on power LED. The power LED lights amber and • Check if the monitor and the computer are in the ON there is no screen image mode. • Make sure the signal cable is properly connected the monitor and the computer. • Inspect the signal cable and make sure none of the pins are bent. • Connect the computer with another available monitor to check if the computer is properly working. Screen image is too light or dark • Adjust the Contrast and Brightness settings via OSD. Screen image bounces or a wave • Make sure the signal cable is properly connected to pattern is present in the image the monitor and the computer. • Move electrical devices that may cause electrical interference. Screen image has color defects (white does not look white) • Inspect the signal cable and make sure that none of the pins are bent. • Perform Reset via OSD. • Select the appropriate Color Temperature via OSD. No sound or sound is low • Adjust the volume settings of both your monitor and computer. • Make sure the computer sound card driver is properly installed and activated. 3-11 Chapter 3: General Instruction