Asus OPLAY HDP-R1 User Manual - Page 34

Troubleshooting guide, Display - o play hdmi player

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Troubleshooting guide This troubleshooting guide provides answers to some common problems that you may encounter while installing and/or using ASUS O!Play HD media player. These problems require simple troubleshooting that you can perform by yourself. Contact ASUS Technical Support if you encounter problems not mentioned in this section. Display The media player does not work. You suspect problem with media player's power adapter • The media player's power adapter may perform the overload protection function - automatic shutdown during overload conditions, such as Over Current, Over Voltage and Over Temperature. • Disconnect the media player's power adapter and wait few minutes before you reinsert the player's power adapter directly into an outlet. Turn on the media player again. • If the problem still exists, contact your retailer. The TV screen is blank and the media player power LED remains off. • Ensure that the TV is turned on. • Ensure that media player's power adapter and power outlet are functional. • Ensure that media player's power adapter plug is firmly attached to the rear panel of the player and to the power outlet. I cannot see the Setup Wizard when I turn on the player for the first time. The TV screen is blank and the media player power LED is on. • Ensure that�th��e��T�V��i�s��tu��r�n�e�d��o��n�. • Ensure �th�a��t�t�h�e��A�V��/H��D�M��I��c�a�b�l�e��is��p�r�o�p��e�r�ly��c�o�n��n�e�c�t�e�d��t�o��th��e��c�o�r�r�e�c�t�t�e�r�m��in��a�ls� on both the TV and the media player. • Ensure that�y�o�u��r�T�V��i�s��s�w��it�c�h�e�d��t�o��t�h�e��a�p�p��ro��p�r�ia��te��v�i�d�e�o��s�o��u�r�c�e��(�A�V��I�N� or HDMI). You may need to use your TV Remote control to change video sources T�u��rn��o�f�f�y�o�u��r�m��e�d�i�a��p�la��y�e�r�a��n�d��w�a�i�t�f�e�w��m��in��u�t�e�s�b��e�f�o�r�e�t�u�r�n��it�o��n��a�g�a�i�n��o�r press the reset button at the left panel. The TV screen is blinking and fuzzy. • Ensure that the AV/HDMI cable is properly connected to the correct terminals on both the TV and the media player. • Ensure that the media player power LED is on. • Ensure that the TV system setting matches the system used in your country. • Ensure that the correct video resolution option is selected. A-2 Appendix

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Appendix
A-2
Display
The media player does not work. You suspect problem with media
player’s power adapter
•
The media player’s power adapter may perform the overload protection
function
automatic shutdown during overload conditions, such as Over
Current, Over Voltage and Over Temperature.
•
Disconnect the media player’s power adapter and wait few minutes before
you reinsert the player’s power adapter directly into an outlet. Turn on the
media player again.
•
If the problem still exists, contact your retailer.
The TV screen is blank and the media player power LED remains off.
•
Ensure that the TV is turned on.
•
Ensure that media player’s power adapter and power outlet are functional.
•
Ensure that media player’s power adapter plug is firmly attached to the rear
panel of the player and to the power outlet.
I cannot see the Setup Wizard when I turn on the player for the first
time. The TV screen is blank and the media player power LED is on.
•
Ensure that the TV is turned on.
the TV is turned on.
•
Ensure that the AV/HDMI cable is properly connected to the correct terminals
that the AV/HDMI cable is properly connected to the correct terminals
on both the TV and the media player.
•
Ensure that your TV is switched to the appropriate video source (AV IN
your TV is switched to the appropriate video source (AV IN
or HDMI). You may need to use your TV Remote control to change video
sources.
•
Turn off your media player and wait few minutes before turn it on again or
Turn off your media player and wait few minutes before turn it on again or
press the reset button at the left panel.
The TV screen is blinking and fuzzy.
•
Ensure that the AV/HDMI cable is properly connected to the correct terminals
on both the TV and the media player.
•
Ensure that the media player power LED is on.
•
Ensure that the TV system setting matches the system used in your country.
•
Ensure that the correct video resolution option is selected.
This troubleshooting guide provides answers to some common problems
that you may encounter while installing and/or using ASUS O�Play HD media
player. These problems require simple troubleshooting that you can perform
by yourself. Contact ASUS Technical Support if you encounter problems not
mentioned in this section.
Troubleshooting guide