Asus ROG SWIFT PG27AQ PG27AQ Series User Guide for English Edition - Page 24

Troubleshooting FAQ

Page 24 highlights

Regulation approvals Energy Star®, CB, CE, CU, CCC, UL/cUL, FCC, RCM, BSMI, VCCI, RoHS, WEEE, J-MOSS, ErP, PSE, CEL Level 2, Windows 7 WHQL, Windows 8.1 WHQL, Windows 10 WHQL, KCC, E-Standby *Specifications are subject to change without notice. 3.3 Troubleshooting (FAQ) Problem Possible Solution Power LED is not ON The power LED lights amber and there is no screen image Screen image is too light or dark Screen image is not centered or sized properly • Press the button to check if the monitor is in the ON mode. • Check if the power cord is properly connected to the monitor and the power outlet. • Check if the monitor and the computer are in the ON mode. • Make sure the signal cable is properly connected the monitor and the computer. • Inspect the signal cable and make sure none of the pins are bent. • Connect the computer with another available monitor to check if the computer is properly working. • Adjust the Contrast and Brightness settings via OSD. • Adjust the H-Position or V-Position settings via OSD. Screen image bounces or a wave pattern is • Make sure the signal cable is properly present in the image connected to the monitor and the computer. • Move electrical devices that may cause electrical interference. Screen image has color defects (white does • Inspect the signal cable and make sure not look white) that none of the pins are bent. • Perform All Reset via OSD. • Adjust the R/G/B color settings or select the Color Temperature via OSD. 3-6 Chapter 3: General Instructions

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3-6
Chapter 3: General Instructions
Regulation approvals
Energy Star
®
, CB, CE, CU, CCC, UL/cUL, FCC,
RCM, BSMI, VCCI, RoHS, WEEE, J-MOSS, ErP,
PSE, CEL Level 2, Windows 7 WHQL, Windows
8.1 WHQL, Windows 10 WHQL, KCC, E-Standby
*Specifications are subject to change without notice.
3.3
Troubleshooting (FAQ)
Problem
Possible Solution
Power
LED is not ON
• Press the
button to check if the monitor
is in the ON mode.
Check if the power cord is properly
connected to the monitor and the power
outlet.
The power LED lights amber and there is
no screen image
Check if the monitor and the computer are
in the ON mode.
Make sure the signal cable is properly
connected the monitor and the computer.
Inspect the signal cable and make sure
none of the pins are bent.
Connect the computer with another
available monitor to check if the computer
is properly working.
Screen image is too light or dark
Adjust the Contrast and Brightness
settings via OSD.
Screen image is not centered or sized
properly
Adjust the H-Position or V-Position
settings via OSD.
Screen image bounces or a wave pattern is
present in the image
Make sure the signal cable is properly
connected to the monitor and the
computer.
Move electrical devices that may cause
electrical interference.
Screen image has color defects (white does
not look white)
Inspect the signal cable and make sure
that none of the pins are bent.
Perform All Reset via OSD.
Adjust the R/G/B color settings or select
the Color Temperature via OSD.