Asus ROG Strix GL12 Call of Duty - Black Ops 4 GL12CM series users manual - Page 40
Audio, System, Contact the ASUS Service Center
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ENGLISH Audio Problem No Audio Possible Cause Speaker or headphone is connected to the wrong port. Action • Refer to your computer's user manual for the correct port. • Disconnect and reconnect the speaker to your computer. Speaker or headphone does Try using another speaker or not work. headphone. The front and back audio ports do not work. Driver problems Try both the front and back audio ports. If one port failed, check if the port is set to multi-channel. Reinstall the audio driver System Problem System speed is too slow Possible Cause Too many programs are running. Computer virus attack Action Close some of the programs. • Use an anti-virus software to scan for viruses and repair your computer. • Reinstall the operating system. Hard disk drive failure • S end the damaged hard disk drive to ASUS Service Center for servicing. • Replace with a new hard disk drive. The system often hangs or freezes. Memory module problems There is not enough air ventilation for your computer. Incompatible softwares are installed. • Replace with compatible memory modules. • Remove the extra memory modules that you have installed, then try again. • C ontact the ASUS Service Center for assistance. Move your computer to an area with better air flow. Reinstall the OS and reinstall compatible softwares. 40 Chapter 5: Troubleshooting