Asus VZ249HE VZ249 Series User Guide - Page 31
Troubleshooting FAQ - no sound
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Model VZ249H/HR VZ249HE VZ249N VZ249Q Compliance and Standards UkrSEPRO, CE, CB, BSMI, FCC, CCC, VCCI, RCM(C-tick), UL/cUL, MSIP(KCC), Energy Star 7.0, HDMI, DP, Windows Vista & 7/8/10 WHQL, China Energy Label, E-Standby, KC, GEMS, RoHS(China RoHS, J-Moss), WEEE, ErP( Energy Saving Only), CU *Specifications subject to change without notice. ** measuring a screen brightness of 200 nits without audio/ USB/ Card reader connection. 3.3 Troubleshooting (FAQ) Problem Possible Solution Power LED is not ON • Press the button to check if the monitor is turned on. • Check if the adapter and power cord are properly connected to the monitor and the power outlet. • Check the Power Indicator function in the OSD menu. Select "ON" to turn on the power LED. The power LED lights amber and • Check if the monitor and the computer are turned there is no screen image on. • Make sure the signal cable is properly connected the monitor and the computer. • Inspect the signal cable and make sure none of the pins are bent. • Connect the computer with another available monitor to check if the computer is properly working. Screen image is too light or dark • Adjust the Contrast and Brightness settings via OSD. Screen image bounces or a wave • Make sure the signal cable is properly connected to pattern is present in the image the monitor and the computer. • Move electrical devices that may cause electrical interference. Screen image has color defects (white does not look white) • Inspect the signal cable and make sure that none of the pins are bent. • Perform Reset via OSD. • Select the appropriate color temperature (Color Temp.) via OSD. No sound or sound is low • Adjust the volume settings of your monitor or computer. • Make sure the computer sound card driver is properly installed and activated. ASUS LCD Monitor VZ249 Series 3-17