Asus X500MA Users Manual Windows 11 - Page 50

System, Contact the ASUS Service Center

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ENGLISH System Problem System speed is too slow Possible Cause Too many programs are running. Computer virus attack Action Close some of the programs. • Use an anti-virus software to scan for viruses and repair your computer. • Reinstall the operating system. Hard disk drive failure • Send the damaged hard disk drive to ASUS Service Center for servicing. • Replace with a new hard disk drive. The system often hangs or freezes. Memory module problems There is not enough air ventilation for your computer. Incompatible softwares are installed. • Replace with compatible memory modules. • Remove the extra memory modules that you have installed, then try again. • C ontact the ASUS Service Center for assistance. Move your computer to an area with better air flow. Reinstall the OS and reinstall compatible softwares. 50 &@9."@%9."@6."@%6."@6.@7JOEE Chapter 6: Troubleshooting

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50
Chapter 6: Troubleshooting
ENGLISH
System
Problem
Possible Cause
Action
System speed is
too slow
Too many programs are
running.
Close some of the programs.
Computer virus attack
•
Use an anti-virus software to scan for
viruses and repair your computer.
•
Reinstall the operating system.
The system often
hangs or freezes.
Hard disk drive failure
•
Send the damaged hard disk drive to
ASUS Service Center for servicing.
•
Replace with a new hard disk drive.
Memory module problems
•
Replace with compatible memory
modules.
•
Remove the extra memory modules
that you have installed, then try again.
•
Contact the ASUS Service Center for
assistance.
There is not enough
air ventilation for your
computer.
Move your computer to an area with
better air flow.
Incompatible softwares are
installed.
Reinstall the OS and reinstall
compatible softwares.
E19426_X500MA_DX500MA_U500MA_DU500MA_UM_V3.indd
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E19426_X500MA_DX500MA_U500MA_DU500MA_UM_V3.indd
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2021/11/12
15:51:42
2021/11/12
15:51:42