Axis Communications Q1602 Q1602 - User Manual - Page 49

Setup > System Options > Security > Audio

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AXIS Q1602 Network Camera Troubleshooting Missing images in uploads Slow image update Poor performance This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or the upload period. Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect the performance of the Axis product. Poor performance may be caused by heavy network traffic, multiple users accessing the product, low performance clients, use of features such as motion detection, event handling or uploaded applications. Poor quality snapshot images Screen incorrectly Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 configured on your computer colors will produce dithering artifacts in the image. Overlay image is not displayed Incorrect size or location of The overlay image may have been positioned incorrectly or may be too large. See Overlay Image overlay image Settings in the online help for more information. Privacy mask is not displayed Incorrect size or location of The privacy mask may have been positioned incorrectly or may be too large. privacy mask Browser freezes Firefox can sometimes freeze on a slow computer Lower the image resolution Problems uploading files Limited space There is only limited space available for the upload of your own files. Delete existing files to free up space. Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance. No audio Incorrect setup No audio or very poor audio quality Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct. Check that Enable audio support is selected under Setup > System Options > Security > Audio Support. Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings. Poor audio quality CPU overloaded Unsynchronized audio and video Reduce the number of listeners and viewers. Decrease image resolution and compression. Synchronize the product's date and time settings with an NTP server. Go to Setup > System Options > Date & Time. 49

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AXIS Q1602 Network Camera
Troubleshooting
Missing images in uploads
This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Slow image update
Con
fi
guring pre-buffers, motion detection, high-resolution images or high frame rates will affect
the performance of the Axis product.
Poor performance
Poor performance may be caused by heavy network traf
fi
c, multiple users accessing the product,
low performance clients, use of features such as motion detection, event handling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
con
fi
gured on your computer
Con
fi
gure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image may have been positioned incorrectly or may be too large. See
Overlay Image
Settings
in the online help for more information.
Privacy mask is not displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Firefox can sometimes
freeze on a slow computer
Lower the image resolution
Problems uploading
fi
les
Limited space
There is only limited space available for the upload of your own
fi
les. Delete existing
fi
les to free
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
No audio
Incorrect setup
Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
No audio or very poor audio
quality
Check that
Enable audio support
is selected under
Setup > System Options > Security > Audio
Support
.
Check that the correct
Audio Input
source is selected under
Setup > Video & Audio > Audio
Settings
.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video
Synchronize the product’s date and time settings with an NTP server. Go to
Setup > System
Options > Date & Time
.
49