BenQ GW2785TC User Manual - Page 57

Audio, Sensors selected models only, MST connection, Bright Intelligence, Eye Care, System

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Audio No sound can be heard from the built-in speakers. (selected models only) • Check whether the desired cable to input audio signals is properly connected. See Connect the headphone. on page 17 for details. • Increase the volume (volume may be muted or too low). • Remove your headphone and/or external speakers. (If they are connected to the monitor, the built-in speakers are automatically muted.) No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. • Increase the volume (volume may be muted or too low) on the external speakers. The built-in microphone does not respond when the monitor is connected to a PC. • Check if the certified USB-C™ cable with signal transmission and power delivery functions is properly connected. • Turn on the microphone by pressing the MIC key. See Basic menu operation on page 32 for the location of the key. • Increase the MIC volume from the Audio menu. See Audio menu on page 47 for more information. Sensors (selected models only) The light sensor of the monitor does not work well. The light sensor is located at the front bottom of the monitor. Please check: • If you have removed the sensor protection sticker. • If the Bright Intelligence function is set to ON. Check Eye Care > Bright Intelligence. • If there are any obstacles in front of the sensor that keep the sensor from detecting the light properly. • If there are any objects or clothing in bright colors in front of the sensor. Bright colors (especially white and fluorescent colors) reflect light and the sensor cannot detect the main light sources. MST connection The MST function does not work. Make sure ON is selected under System > MST. • Make sure the graphic card on your computer supports DP 1.4 for MST. • The compatibility of each computer varies by hardware and/or software. You may need to go through all the cables, specifications and settings to ensure that your system supports MST. If your computer is a Mac, try with a Windows system. MST is available on a Mac OS via Thunderbolt connection only. Troubleshooting 57

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57
Troubleshooting
Audio
Sensors (selected models only)
MST connection
No sound can be heard from the built-in speakers. (selected models only)
• Check whether the desired cable to input audio signals is properly connected. See
Connect
the headphone. on page 17
for details.
• Increase the volume (volume may be muted or too low).
• Remove your headphone and/or external speakers. (If they are connected to the monitor,
the built-in speakers are automatically muted.)
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
The built-in microphone does not respond when the monitor is connected to a PC.
• Check if the certified USB-C™ cable with signal transmission and power delivery functions is
properly connected.
• Turn on the microphone by pressing the MIC key. See
Basic menu operation on page 32
for
the location of the key.
• Increase the MIC volume from the
Audio
menu. See
Audio menu on page 47
for more
information.
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If you have removed the sensor protection sticker.
• If the
Bright Intelligence
function is set to
ON
. Check
Eye Care
>
Bright Intelligence
.
• If there are any obstacles in front of the sensor that keep
the sensor from detecting the light properly.
• If there are any objects or clothing in bright colors in front
of the sensor. Bright colors (especially white and fluorescent
colors) reflect light and the sensor cannot detect the main
light sources.
The MST function does not work.
Make sure
ON
is selected under
System
>
MST
.
• Make sure the graphic card on your computer supports DP 1.4 for MST.
• The compatibility of each computer varies by hardware and/or software. You may need to go
through all the cables, specifications and settings to ensure that your system supports MST. If
your computer is a Mac, try with a Windows system. MST is available on a Mac OS via
Thunderbolt connection only.