BenQ PD2706UA User Manual - Page 74

Need more help?, KVM Switch, USB-C™ connection models with USB-C™ ports

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KVM Switch No response after switching to a KVM source. Check the cable connections and menu settings in the following order. • Make sure the cables are properly connected and the KVM Switch function is enabled. See Establishing KVM connections on page 50 for more information. • The monitor remembers the KVM pairing setting before it was turned off and may not recognize the new cable connections immediately if changed. You can check if the correct input source has been selected for the KVM source from KVM Switch > USB, depending on the KVM source you are switching to. • Press the rotation key on Hotkey Puck Gen 2 (as the hot key for KVM Switch by default). • If you don't have a hot key for KVM Switch and the computer of the KVM source you are switching to is in Sleep mode, switch the input to the sleeping computer, and re-connect your keyboard or mouse manually to the sleeping computer to wake it up. (Windows only) If it does not work, try to press the power button to wake the computer up. The input was switched to the other source. However, there is no image or cursor displayed. If you go for Scenario A: Working with two computers and one monitor and Scenario B: Working in PBP mode on page 53, check if None has been selected from KVM > USB. If so, the screen does not display anything from the second source as there is none. You cannot control the current display either as the keyboard and mouse control has been switched away. In this case, select a video input manually from Display > Signal Input. USB-C™ connection (models with USB-C™ ports) No video or audio output from the laptop with USB-C™ connection. Check the cable connections and menu settings in the following order. • Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See Connect the PC video cable. on page 22 for more information. • Check if the input source has been selected to USB-C on Display > Signal Input. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service. 74

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74
KVM Switch
USB-C™ connection (models with USB-C™ ports)
Need more help?
If your problems remain after checking this manual, please contact your place of
purchase or visit the local website from
Support.BenQ.com
for more support and local
customer service.
No response after switching to a KVM source.
Check the cable connections and menu settings in the following order.
• Make sure the cables are properly connected and the
KVM Switch
function is
enabled. See
Establishing KVM connections on page 50
for more information.
• The monitor remembers the KVM pairing setting before it was turned off and may not
recognize the new cable connections immediately if changed. You can check if the
correct input source has been selected for the KVM source from
KVM Switch
>
USB
,
depending on the KVM source you are switching to.
• Press the rotation key on Hotkey Puck Gen 2 (as the hot key for
KVM Switch
by
default).
• If you don’t have a hot key for
KVM Switch
and the computer of the KVM source you
are switching to is in Sleep mode, switch the input to the sleeping computer, and
re-connect your keyboard or mouse manually to the sleeping computer to wake it up.
(Windows only) If it does not work, try to press the power button to wake the
computer up.
The input was switched to the other source. However, there is no image or cursor
displayed.
If you go for
Scenario A: Working with two computers and one monitor
and
Scenario B:
Working in PBP mode on page 53
, check if
None
has been selected from
KVM
>
USB
. If
so, the screen does not display anything from the second source as there is none. You
cannot control the current display either as the keyboard and mouse control has been
switched away. In this case, select a video input manually from
Display
>
Signal Input
.
No video or audio output from the laptop with USB-C™ connection.
Check the cable connections and menu settings in the following order.
• Check if the USB-C™ cable has been connected to the monitor and the laptop
properly. See
Connect the PC video cable. on page 22
for more information.
• Check if the input source has been selected to
USB-C
on
Display
>
Signal Input
.