BenQ PH460 Color Management Manual - Page 23

Troubleshooting

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Troubleshooting 23 Troubleshooting If you encounter problems during calibration, please refer to the following troubleshooting tips to try to solve the problems by yourself. If the problem persists, please contact BenQ Customer Support for help. Problem Cannot connect to the display(s) The display is not on the Display Wall tab Solution Check the following: • Check the cable connection. Is the display correctly connected to the computer? • Is the display turned on? • Is the COM port setting in Settings menu > Connection correct? Check the display's ID setting. When calibrating multiple displays, each display must be given an unique ID for the Color Management to identify correctly.

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Troubleshooting
23
Troubleshooting
If you encounter problems during calibration, please refer to the following
troubleshooting tips to try to solve the problems by yourself. If the problem persists,
please contact BenQ Customer Support for help.
Problem
Solution
Cannot connect to the
display(s)
Check the following:
• Check the cable connection. Is the display correctly
connected to the computer?
• Is the display turned on?
• Is the COM port setting in
Settings
menu >
Connection
correct?
The display is not on the
Display Wall
tab
Check the display’s ID setting. When calibrating multiple
displays, each display must be given an unique ID for the
Color Management to identify correctly.