Binatone MBP 854CONNECT User Guide - Page 59

Trouble Shooting

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ENGLISH Trouble Shooting Category Account Account Problem Solution Description / Error I am unable to login Please check your user name and even after registration. password. I receive an error Please ensure that you have message saying: "Email registered with us. Tap Create ID is not registered". Account to create an account tobe able to use the Wi-Fi® Home Video Baby Monitor Camera. Account What do I do if I forgot Click on the "Forgot Password" link on my password? the http:// www.hubbleconnected.com/ motorola/login/ website OR your Android™ or iOS application. An email will be sent to your registered email address. Account I am unable to receive a 1. new password although I have used the "Forgot password" option. 2. The e-mail might have been sent to your Junk Mail Folder. Please check your Junk Mail Folder. There might be a delay in getting your e-mail. Please wait a few minutes and refresh your email account. Connectivity Issues I get a message: We 1. are having problems accessing your camera. This could be due to lack of internet 2. connection. Please wait and try again later. 3. Please try again in a few minutes. This could be because of any issue with your internet connection. If the problem remains, please restart your Camera to check if this fixes the problem. Please restart your Wireless Router. Help 59

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Trouble Shooting
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after registration.
Please check your user name and
password.
Account
I receive an error
message saying: "Email
ID is not registered".
Please ensure that you have
registered with us. Tap
Create
Account
to create an account tobe
able to use the Wi-Fi
®
Home Video
Baby Monitor Camera.
Account
What do I do if I forgot
my password?
Click on the "Forgot Password" link on
the http://
www.hubbleconnected.com/
motorola/login/ website OR your
Android™ or iOS application. An email
will be sent to your registered email
address.
Account
I am unable to receive a
new password although
I have used the "Forgot
password" option.
1.
The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2.
There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
Connectivity
Issues
I get a message: We
are having problems
accessing your
camera. This could be
due to lack of internet
connection. Please
wait and try again later.
1.
Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2.
If the problem remains, please
restart your Camera to check if
this fixes the problem.
3.
Please restart your Wireless
Router.
Help
ENGLISH
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