Bosch B36IT900NP Use and Care Manual - Page 16

Customer Service access

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en-us Home Connect Installing updates for the Home Connect software The refrigerator checks at regular intervals whether updates are available for the Home Connect software. The note window appears on the control panel when an update is available. To install the update, tap Install now. Install the update later: 1. Open the Home Connect menu. 2. Tap Software update. Note: This menu is only visible if an update is available. A note window appears. 3. To install the update, tap Install now. Customer Service access If you contact Customer Service, they can access your appliance and view its status after you have given your consent. You need to have your appliance connected to your home network for this. Further information about Customer Service access and its availability in your country is available under www.home-connect.com in the Help & Support area. 1. Contact Customer Service. ~ "Customer service" on page 26 2. Confirm the start of Customer Service access in the app. During Customer Service access the symbol Ù appears on the control panel. 3. As soon as Customer Service has obtained the necessary data, they end access. Note: You can interrupt remote diagnosis early by switching off Customer Service access in the Home Connect app. Reset settings If there is a problem when trying to establish a connection, or if you would like to register the appliance in a different home WLAN network (Wi-Fi), the Home Connect settings can be reset: 1. Open the Home Connect menu on your refrigerator. 2. Tap the menu item Reset settings. 3. Confirm the prompt to delete the network settings. To then reconnect the appliance to the home WLAN network (Wi-Fi), perform initial setup again. ~ "Setting up the connection to the home network (WLAN)" on page 15 Switch on or off the connection to the home WLAN network (Wi-Fi) 1. Open the Home Connect menu on your refrigerator. Note: The first time you open the menu, you will be automatically guided through initial setup. Follow the instructions on the control panel. 2. Select Switch off Wi-Fi. 3. To start the switching off process, press Continue. 4. As soon as the connection to the home network has been switched off, the message Wi-Fi switched off will appear. Press OK to confirm the message. Note: While the home network connection is switched off, you will no longer be able to operate the appliance with your mobile device. Information on data protection The first time your Home Connect appliance is registered on a WLAN home network connected to the Internet (Wi-Fi), your appliance will transmit the following types of data to the Home Connect server (initial registration): ■ Unique appliance identification (consisting of appliance codes as well as the MAC address of the installed Wi-Fi communication module). ■ Security certificate of the Wi-Fi communication module (to ensure a secure data connection). ■ The current software and hardware version of your domestic appliance. ■ Status of any previous resetting to factory settings. This initial registration prepares the Home Connect functions for use and is only required when you want to use these Home Connect functions for the first time. Note: Please note that the Home Connect functions can be utilized only in conjunction with the Home Connect app. Information on data protection can be called up in the Home Connect app. 16

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en-us
Home Connect
16
Installing updates for the Home
Connect software
The refrigerator checks at regular intervals whether
updates are available for the Home
Connect software.
The note window appears on the control panel when
an update is available.
To install the update, tap
Install now
.
Install the update later:
1.
Open the
Home Connect
menu.
2.
Tap
Software update
.
Note:
This menu is only visible if an update is
available.
A note window appears.
3.
To install the update, tap
Install now
.
Customer Service access
If you contact Customer Service, they can access
your appliance and view its status after you have
given your consent. You need to have your
appliance connected to your home network for this.
Further information about Customer Service access
and its availability in your country is available under
www.home-connect.com in the Help & Support area.
1.
Contact Customer Service.
~
"Customer service" on page 26
2.
Confirm the start of Customer Service access in
the app.
During Customer Service access the symbol
Ù
appears on the control panel.
3.
As soon as Customer Service has obtained the
necessary data, they end access.
Note:
You can interrupt remote diagnosis early by
switching off Customer Service access in the Home
Connect app.
Reset settings
If there is a problem when trying to establish a
connection, or if you would like to register the
appliance in a different home WLAN network (Wi-Fi),
the Home Connect settings can be reset:
1.
Open the
Home Connect
menu on your
refrigerator.
2.
Tap the menu item
Reset settings
.
3.
Confirm the prompt to delete the network
settings.
To then reconnect the appliance to the home WLAN
network (Wi-Fi), perform initial setup again.
~
"Setting up the connection to the home
network (WLAN)" on page 15
Switch on or off the connection to the
home WLAN network (Wi-Fi)
1.
Open the
Home Connect
menu on your
refrigerator.
Note:
The first time you open the menu, you will be
automatically guided through initial setup. Follow the
instructions on the control panel.
2.
Select
Switch off Wi-Fi
.
3.
To start the switching off process, press
Continue
.
4.
As soon as the connection to the home network
has been switched off, the message
Wi-Fi
switched off
will appear. Press
OK
to confirm the
message.
Note:
While the home network connection is
switched off, you will no longer be able to operate
the appliance with your mobile device.
Information on data protection
The first time your Home Connect appliance is
registered on a WLAN home network connected to
the Internet (Wi-Fi), your appliance will transmit the
following types of data to the Home Connect server
(initial registration):
■
Unique appliance identification (consisting of
appliance codes as well as the MAC address of
the installed Wi-Fi communication module).
■
Security certificate of the Wi-Fi communication
module (to ensure a secure data connection).
■
The current software and hardware version of
your domestic appliance.
■
Status of any previous resetting to factory
settings.
This initial registration prepares the
Home Connect functions for use and is only required
when you want to use these
Home Connect functions for the first time.
Note:
Please note that the Home Connect functions
can be utilized only in conjunction with the
Home Connect app. Information on data protection
can be called up in the Home Connect app.