Bosch HBL5551UC Instructions for Use - Page 25
Service
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Service Before Calling Service Troubleshooting Chart Oven Problem Oven door is locked and will not open, even after cooling. Oven is not heating. Oven is not cooking evenly. Baking results are not as expected. Food takes longer to cook than expected. Food is overcooked. Oven light is not working properly. Oven light does not turn off. Cannot remove lens cover on light. Possible Causes and Suggested Solutions Turn the oven off at the circuit breaker and wait five minutes. Turn breaker back on. The oven should reset itself and will be operable. Check circuit breaker or fuse box to your house. Make sure there is proper electrical power to the oven. Be sure oven temperature has been selected. Refer to cooking charts for recommended rack position. Check "Getting the Most Out of Your Appliance" for tips and suggestions. Refer to cooking charts for recommended rack position. Check "Getting the Most Out of Your Appliance" for tips and suggestions. Adjust oven calibration if necessary. See "Oven Temperature Offset" under "Customer Settings". The oven is carefully calibrated to provide accurate results. However, the temperature can be offset if food is consistently too brown or too light. See "Oven Temperature Offset" under "Customer Settings". The oven is carefully calibrated to provide accurate results. However, the temperature can be offset if food is consistently too brown or too light. See "Oven Temperature Offset" under "Customer Settings". Replace or reinsert the light bulb if loose or defective. Touching the bulb with fingers may cause the bulb to burn out. Check for obstruction in oven door. Check to see if hinge is bent. Oven light has been turned on a the touchpad: press the oven light touchpad to turn off. There may be soil build-up around the lens cover. Wipe lens cover area with a clean, dry towel prior to attempting to remove the lens cover. Oven Problem Oven is not Self Cleaning properly. Clock and timer are not working properly. "E" and a number appears in display and control beeps. With a new oven there is a strong odor when oven is turned on. Control does not react when a key is touched. Warm air or steam escapes from oven vent. Cooling fan runs even when the oven is turned off. Possible Causes and Suggested Solutions Allow the oven to cool before running Self Clean. Always wipe out loose soils or heavy spillovers before running Self Clean. If oven is badly soiled, set oven for the maximum Self Clean time. Make sure there is electrical power to oven. This is a fault code. Press any key or turn knob to stop beeping. Reset oven if necessary. If fault code remains, record fault code, cancel oven, and call authorized service technician. This is normal with a new oven and will disappear after a few uses. Operating the Self Clean cycle also "burns-off" the smell more quickly. Be sure that surface is clean and dry. Touch the center of the touch key. Use the flat part of your finger. It is normal to see or feel steam or warm air escaping from the oven vent. Do not block the vent. This is normal. The cooling fan will continue to run, even after the oven has been turned off, until the oven has cooled sufficiently. Data Plate The data plate shows the model and serial number. Refer to the data plate on the appliance when requesting service. The data plate is located on the underside of the control panel: Data Plate How to Obtain Service or Parts To reach a service representative, see the contact information at the front of the manual. Please be prepared with the information printed on your product data plate when calling. English 23