Bosch HD17132U Use and Care Manual - Page 50
Service
UPC - 825225844402
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Service Before Calling Service Use these suggestions before calling for service to avoid service charges Troubleshooting Charts The Cooktop Table 13: Cooktop Troubleshooting Chart Cooktop Problem Possible Causes and Suggested Solutions Scraper is not working prop- • The scraper blade is dull. The scraper is packaged with single-edge, stainless steel erly. blades. Replace with a standard single-edge blade. Cooking results are not what was expected. • The cooktop is not level. Adjust leveling legs on bottom of range. • Cooking pan is not the appropriate size or type. See "Cookware Selection Guide" on page 29. Water takes too long to boil • Time to boil can vary greatly depending on environmental conditions. See "Boiling Water" on page 29 for tips to decrease time to boil. Burners click continuously • Knob(s) are in the "light" position. Turn knobs to the "OFF" position or to desired flame setting. Surface burners do not light • Gas is turned off. Make sure the gas shut-off valve is in the ON position and the gas supply to the house is not shut off. • Unit is not hooked up to the gas supply. Call gas company. • Plug is not completely inserted into outlet or the house wiring is incorrect. Check the power supply, verify that the unit is grounded with the correct polarity, make sure the unit is plugged in. • Circuit breaker is tripped. Check circuit breaker and reset if necessary. Check and/ or replace fuse. • Burner ports are clogged. Turn the cooktop off and allow the burners to cool. Remove burner caps and use a stiff nylon bristle toothbrush to push debris through burner ports. • Misaligned burner cap. Verify that burner caps are properly positioned over burners. • Ignitor is wet, damaged or dirty. Check ignitor for moisture. If wet, allow to air dry before using. Check for burned-on food or grease. See cleaning recommendations. Burner will not light if ignitor is wet, damaged or dirty. Uneven or too high flame; burner is hard to light • Burner ports are clogged. Turn the cooktop off and allow the burners to cool. Remove burner caps and use a stiff nylon bristle toothbrush to push debris through burner ports. • Misaligned burner cap. Verify that burner caps are properly positioned over burners. • Burner cap is wet. Turn off burner and allow to cool. Dry burner cap and base thoroughly. Uneven flame - LP gas users • Call service. English 48