Bosch HII8055U Short Instructions - Page 4
Troubleshooting, Problem, Possible Cause, Suggested Solution - 800 series
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Troubleshooting Before calling customer service, consult this troubleshooting guide. Customer education issues are not covered by the appliance warranty. Refer the the Use and Care manual for additional information. Problem Possible Cause Suggested Solution Oven door is locked and will not open, Circuit breaker tripped even after cooling Reset circuit breaker (turn off, wait five minutes, turn back on) Oven is not heating Power not reaching oven. Temperature not set. Restore power to oven. Select oven temperature. Baking results not as expected Rack position incorrect. Refer to cooking chart for correct rack position. Oven calibration needed for temperature offset. See cooking tips in Use & Care manual. Adjust oven calibration if necessary, see "Oven Temperature Offset" in Custom Settings. Food takes longer to cook than expected or is overcooked Oven temperature offset needed Adjust oven calibration if necessary, see "Oven Temperature Offset" in Custom Settings. Convection Bake or Conv. Multi-Rack (some models) results are not as expected Oven temperature needs to be reduced by 25° F. Refer to cooking chart for correct rack position. Adjust oven Incorrect rack position, cooking time, pan selection. Oven calibration if necessary, see "Oven Temperature Offset" in calibration needed. Custom Settings. Oven temperature too hot or too cool Oven thermostat adjustment needed. Adjust oven calibration if necessary, see "Oven Temperature Offset" in Custom Settings. Oven light not working properly Bulb loose or defective Reinsert or replace the bulb (avoid touching bulb glass with fingers to avoid premature burnout due to oil deposits.) Can not remove light lens cover Soil buildup around lens cover. Lens catch not released. Wipe lens cover area with a clean, dry towel prior to removing. Consult Use & Care manual for lens removal technique. Oven is not self-cleaning properly Oven was not cooled down prior to starting self clean. Allow oven to cool down before running self clean. Wipe out loose soiling or spills before running self clean. If oven is badly soiled, set oven for the maximum self clean time. "E" and a number appears in the display This is a Fault Code. and the control panel emits a beep Press any key or turn selection dial to cancel beeping. To clear Fault Code: (500 Series) turn control knob to "Off" position, (800 Series) Press the oven On/Off button to turn the oven Off. If the fault code remains displayed, reset oven (turn off circuit breaker for 20 seconds). If still displayed, contact Customer Service. Odor detected on new oven use This is normal with a new oven. Will disappear after a few uses. Wiping oven cavity out when cool and then running a self-clean cycle may help reduce the odor more quickly. Control panel does not respond to key Center of key not pressed with flat part of fingertip. press Touch the center part of the touch key using the flat pad of a fingertip. Be sure the panel surface is clean and dry. Conv. fan runs during modes that do not This is normal in some modes while the oven is use convection preheating. No action required if the fan runs during preheating in certain non-convection modes. Warm air or steam is seen escaping from the oven vent This is normal to see or feel steam or warm air coming No action required, do not block the vent. from the oven vent. Cooking fan runs after the oven is turned This is normal. The fan aids in oven cooling. "Off" No action required. The cooling fan will continue to run until the oven has cooled sufficiently. Customer Service Please check the troubleshooting pages in this guide before calling Customer Service. Commonly asked questions are addressed there and may resolve your issue the fastest. In the event you still need to contact Customer Service, there is some information you can have ready to speed up the process: 1) model & serial number 2) date of purchase. Don't forget to register your oven so you will receive notices, updates and offers as they become available. This also will help provide quick and efficient support for your specific unit. 9000989320 Rev. B • 05/14 Data plate shows model and serial number. It is visible with the oven door open. Consult your oven's user manual for the specific label location. To contact customer service: US: 800-944-2904 Web: www.bosch-home.com.us Parts & Accessories: www.bosch-eshop.us English 4