Bosch HMV5052U Instructions for Use - Page 24

Problem Suggestion Power goes off before the cook ▯ If there has been a power interruption, remove the plug from the outlet; wait time has elapsed. 10 seconds, then plug the microwave in again. If there was a power outage, the time indicator in the display will show 00:00. ▯ Reset the clock and any cooking instructions. ▯ Reset the household circuit breaker or replace any blown fuses. ▯ Press the Clear/Off key twice and attempt to re-enter cooking instructions. ▯ Plug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet. ▯ Plug the microwave into a different power outlet. Food is cooking too slowly. Make sure the oven is on a separate 20 amp circuit line. Operating another appliance on the same circuit can cause a voltage drop. If necessary, move the microwave to its own circuit. Microwave is sparking, arcing occurs. Remove any metallic utensils, cookware or metal ties from the oven cavity. If using aluminum foil, use only narrow strips and allow at least one inch between the foil and the interior oven walls. Turntable makes noises or sticks. ▯ Clean the turntable, roller ring and oven cavity bottom. ▯ Make sure the turntable and roller ring are positioned correctly. Using the microwave causes TV This is similar to the interference caused by other small appliances, such as hair or radio interference. dryers. Move your microwave further away from other appliances, like your TV or radio. Note: If the oven is set to cook for more than 30 minutes at 100% power level, it will automatically adjust itself to a 80% power level after 30 minutes to avoid overcooking. Bosch® Support Before Calling Service See the Use and Care Manual for troubleshooting information. Refer to the Warranty in the Use and Care Manual. To reach a service representative, see the contact information at the front of the manual. Please be prepared with the information printed on your product data plate when calling. Data Plate The data plate shows the model and serial number. Refer to the data plate on the appliance when requesting service. The data plate can be found on the inside of the appliance. To avoid having to search for each piece of information when calling, you can enter the four items needed in the spaces provided below. Model No. FD-No. Date of Purchase Customer Service O Keep your invoice or escrow papers for warranty validation if service is needed. Service We realize that you have made a considerable investment in your kitchen. We are dedicated to supporting you and your appliance so that you have many years of creative cooking. Please don't hesitate to contact our Customer Support Department if you have any questions or in the unlikely event that your Bosch® appliance needs service. Our service team is ready to assist you. USA 800-944-2904 www.bosch-home.com/us/support Canada 800-944-2904 www.bosch-home.ca/en/support 24