Bosch NGM8046UC Supplement - Page 1

CAUTION: To avoid burns or electric shock-turn off cooktop and be sure parts are cool before cleaning or handling them. QUICK REFERENCE GUIDE NGM GAS COOKTOPS Before You Call for Service - If you have a problem with your cooktop, first review the charts below and you may not need to call for service. It may save you time and money. The charts include common problems and occurrences, points to check and solutions. PROBLEM POSSIBLE CAUSES SOLUTIONS Burners Continue to Click when First Plugged in Surface Burners Do Not Light 1 2 Incorrect house wiring. Gas is turned off. Unit is not hooked up to gas supply. Plug is not completely inserted in outlet. Circuit breaker is tripped. Burner ports are clogged. Misaligned burner cap or burner base. Igniter may be wet, damaged or dirty. Clicking Noise - Continuous or Intermittently Uneven or Too High Flame Uneven Flame - LP/Bottled Gas Rubber Feet from Grate Come Off Misaligned burner cap or burner base. Igniter may be wet, damaged or dirty. Incorrect housing wiring. Burner ports are clogged. Burner may have moisture present. Burner cap or burner base not replaced correctly. LP customer - conversion not done properly Using Cook 'n Vent (downdraft ventilation). Installation and conversion may have been improperly done. May have been removed by cleaning. Do not use a grate if the rubber feet are missing or damaged. Call electrician. Do not use cooktop. Make sure the gas shut-off valve is in the ON position and the gas supply to the house is not shut off. Call gas company. Check the power supply. It should be grounded with the correct polarity. Make sure the unit is fully plugged in to the outlet. Check circuit breaker and reset if necessary. Check or replace fuse. With the cooktop turned off, remove burner caps and use a thin wire or straightened paper clip to unclog. Make sure the burner caps are properly positioned on the burner base. Burners-see drawing at left. Check to be sure igniter is dry. If not, allow to air dry before using. Check for burned-on food or grease. See cleaning chart for cleaning recommendations. Burner will not light if igniter is wet, damaged or dirty. Make sure the burner caps are properly positioned on the burner base. Burners-see drawing at left. Check to be sure igniter is dry. If not, allow to air dry before using. Check for burned-on food or grease. See cleaning chart for cleaning recommendations. Burner will not light if igniter is wet, damaged or dirty. Call Electrician. With the cooktop turned off and burner caps removed use a thin wire or straightened paper clip to unclog. Turn off burner, cool and dry burner caps and burner base thoroughly. Make sure the burner caps are properly positioned on the burner base. Burners-see drawing at left. Call service. Flame is pulled to back by downdraft. This is a natural occurrence. Refer to installer of cooktop. Replace feet (part # 416438). For replacement call, 1-800-735-4328. Have model number available. THIS IS NOT A SUBSTITUTE FOR YOUR USE AND CARE MANUAL. PLEASE READ AND UNDERSTAND YOUR MANUAL BEFORE PERFORMING MAINTENANCE ON YOUR COOKTOP. 9001256198 • 01/17