Bose AE2I Owners Guide - Page 7

English Tab 2, 8 Tab 3, 9 Tab 4, 10 Tab 5, 11 Troubleshooting Problem What to do No audio or audio in • Ensure both ends of the audio cable one earcup only are firmly seated. • Try a different audio device. Distorted bass • Ensure both ear cushions are firmly secured. Mis-shaped cushion • The high-density earcup foam will regain its shape after a few minutes in a neutral position. Microphone is not picking-up sound • Make sure that the headset plug is securely connected to the headphone jack. • Make sure the microphone is not being blocked or covered. The microphone is located on the back of the Answer/End button. Phone not respond- • Make sure that the headset plug is ing to button presses securely connected to the head- phone jack. • For multi-press functions: Vary speed of presses. Apple product not • Full controls may not be available for responding to remote some Apple products. If any problem persists, contact Customer Service. See the phone number for your area included in this guide. 6