Bose Music English Owners Guide - Page 46

SYMPTOM, SOLUTION, Can't connect, to network, Bose Music app, doesn't work on, mobile device

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TROUBLESHOOTING SYMPTOM Can't connect to network Bose Music app doesn't work on mobile device SOLUTION Make sure the amplifier is set to Main (see page 27). If the amplifier set to Main and a device is connected to an Ethernet port, make sure it's another Bose Music Amplifier. In the Bose Music app, select the correct network name, and enter the network password (case-sensitive). Make sure the amplifier and your mobile device are connected to the same Wi-Fi network. Enable Wi-Fi on the mobile device you're using for setup. Close other open applications on your mobile device. If multiple amplifiers are connected by cable, reduce the number connected. Connect the Main amplifier to the network using an Ethernet cable (see page 24). If connected to your network using an Ethernet cable: • Check the cable (see page 24). • Use a different Ethernet cable (see page 24). If your network information has changed, see page 21. Restart your mobile device and router. If your router supports both 2.4GHz and 5GHz bands, make sure both the device (mobile or computer) and amplifier are connecting to the same band. NOTE: Give each band a unique name to make sure you're ­connecting to the correct band. Reset the router. If connecting to a different network and the app doesn't prompt you for setup, go to the main screen and add the amplifier. Make sure your mobile device is compatible with the Bose Music app and meets minimum system ­requirements. For more ­information, refer to the app store on your mobile device. Uninstall the Bose Music app on your mobile device then reinstall the app (see page 20). | 4 6 E N G

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ENG
TROUBLESHOOTING
SYMPTOM
SOLUTION
Can’t connect
to network
Make sure the amplifier is set to Main (see page 27).
If the amplifier set to Main and a device is connected to an Ethernet
port, make sure it’s another Bose Music Amplifier.
In the Bose Music app, select the correct network name, and enter the
network password (case-sensitive).
Make sure the amplifier and your mobile device are connected to the
same Wi-Fi network.
Enable Wi-Fi on the mobile device you’re using for setup.
Close other open applications on your mobile device.
If multiple amplifiers are connected by cable, reduce the
number connected.
Connect the Main amplifier to the network using an Ethernet cable
(see page 24).
If connected to your network using an Ethernet cable:
•
Check the cable (see page 24).
•
Use a different Ethernet cable (see page 24).
If your network information has changed, see page 21.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make sure both
the device (mobile or computer) and amplifier are connecting to the
same band.
NOTE: 
Give each band a unique name to make sure you’re connecting
to the correct band.
Reset the router.
If connecting to a different network and the app doesn’t prompt you
for setup, go to the main screen and add the amplifier.
Bose Music app
doesn’t work on
mobile device
Make sure your mobile device is compatible with the Bose Music app
and meets minimum system requirements. For more information, refer
to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 20).