Bose QuietComfort 35 II Gaming ‹ Multilingual Owners Guide - Page 49
Troubleshooting, Try these solutions first, Other solutions, Visit: worldwide.Bose.com/Contact
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TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the headset, try these solutions first: • Power on the headset (see page 21). • Check the status lights (see page 43). • Make sure your mobile device supports Bluetooth connections (see page 35). • Download the Bose Connect app and run available software updates. • Move your device closer to the headset and away from any interference or obstructions. • Charge the battery (see page 40). • Increase the volume on the headset, mobile device, and music app. • Connect another mobile device (see page 37). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/Contact PROBLEM Headset doesn't power on Headset doesn't connect with mobile device Headset doesn't respond during app setup WHAT TO DO Charge the battery. Disconnect the gaming microphone. Disconnect the back-up audio cable. On your device: • Turn the Bluetooth feature off and then on. • Delete the headset from the Bluetooth list on your device. Connect again (see page 38). Visit: worldwide.Bose.com/Support/QC35gaming to see how-to videos. Clear the headset device list (see page 38). Connect again. Make sure you are using the Bose Connect app for setup. Close out of the Bose Connect app and open it again. | 4 9 E N G