Bose QuietComfort Earbuds II Multilingual Owners Guide - Page 45

TROUBLESHOOTING SYMPTOM SOLUTION Eartips aren't comfortable at ear canal Make sure the eartip isn't resting too deep in your ear canal (see page 17). Try a larger eartip. If that doesn't help, try a smaller eartip (see page 20). Try a smaller stability band (see page 21). Check the earbud fit using a mirror (see page 17). Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Contact Bose customer service or visit support.Bose.com/QCEii for additional size eartips and stability bands or to see how-to videos. Stability band isn't comfortable at ear ridge Try a smaller stability band (see page 21). If you're already using the smallest stability band, try a smaller eartip (see page 20). Check the earbud fit using a mirror (see page 17). Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Contact Bose customer service or visit support.Bose.com/QCEii for additional size eartips and stability bands or to see how-to videos. Earbuds aren't secure Make sure the eartip is resting gently at the opening of your ear canal (see page 16). Try a larger stability band (see page 21). Try a larger eartip (see page 20). Contact Bose customer service or visit support.Bose.com/QCEii for additional size eartips and stability bands or to see how-to videos. Eartips are falling off Make sure the eartips are securely attached to the earbuds (see page 20). Stability bands are falling off Make sure the bands are securely attached to the earbuds (see page 20). Make sure the bands are positioned on the earbuds correctly (see page 21). | 4 5 E N G