Bose Smart Soundbar 700 English Owners Guide - Page 55
Soundbar doesn't, connect to, Wi-Fi network, device, stream audio, using AirPlay, TROUBLESHOOTING
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TROUBLESHOOTING SYMPTOM Soundbar doesn't connect to Wi-Fi network Soundbar doesn't connect to Bluetooth device Soundbar doesn't stream audio using AirPlay SOLUTION In the Bose Music app, select correct network name, and enter the network password (case-sensitive). Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. If your network information has changed, see page 19. Enable Wi-Fi on the mobile device you are using for setup. Close other open applications on your mobile device. Restart your mobile device and router. If your router supports both 2.4GHz and 5GHz bands, make sure both your mobile device and the soundbar are connecting to the same band. NOTE: Give each band a unique name to make sure you're connecting to the correct band. Reset the router. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and firmly plug them into the AC (mains) outlet. Uninstall the Bose Music app on your mobile device, reinstall the app and restart setup. Connect to the network using an Ethernet cable. On your mobile device, turn the Bluetooth feature off and then on. Delete the soundbar from the Bluetooth list. Connect again (see page 39). Connect a different mobile device (see page 39). Make sure you're using a compatible Bluetooth mobile device. NOTE: You can't connect Bluetooth headphones to the soundbar. Remove the soundbar from your mobile device Bluetooth pairing list and connect again (see page 39). Clear the soundbar device list (see "Clear the soundbar device list" on page 41) and connect again (see page 41). Make sure your soundbar is powered on and in range (see page 15). Make sure your Apple device and your soundbar are connected to the same Wi-Fi network. Update your Apple device. Make sure the soundbar is up-to-date (see page 46). If you can't find the AirPlay icon A in the music app you are streaming from, stream audio from the Control Center. For additional support, visit: https://www.apple.com/airplay | 5 5 E N G